Customer Care Specialist

1 day ago

Auckland City, New Zealand Fidelity Life Full time

Supportive, collaborative friendly team
- Life, Trauma and Health insurance benefits
- Awesome leave benefits

**The Opportunity**
Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes. The Customer care specialists are the first port of call for all customer related enquiries and are responsible for supporting Fidelity Life customers at different stages of their insurance needs.
- Some key responsibilities include:
- Ensuring all customer enquiries are resolved in a professional, friendly, and effective manner, while maintaining empathy, customer confidentiality, and taking ownership of any problems that occur
- Consistently deliver a high-quality customer experience
- Complete timely, accurate processing and recording of all inbound and outbound communication
- Customer care policies and procedures are followed at all times

**About you**
With proven experience in a customer focussed working environment you have a passion for providing a great customer experience and delivering great customer outcomes. You will bring excellent communication skills both written and verbal, high attention to detail and proven ability to build strong lasting relationships with colleagues and customers.
- You have mastered the ability to work towards deadlines, prioritise and manage multiple work requirements at a time and pride yourself on being a strong team player- Previous experience working in a customer-centric environment
- Proficient use of computer and systems such as MS office
- Strong understanding of the call centre dynamic

**About us**
Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights, and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs. We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.
- What’s more, we’ve gone next level with our new flexible working approach, something we call flexiplace Flexiplace means our people can work with their leader to determine where and how they want to work, depending on their day. Whether that’s at home, in the office or on the go, we’ve empowered our people to choose how they’ll deliver for our customers, partners and each other.

  • Customer Care Specialist

    1 week ago

    Wellington City, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Opportunity to travel around NZ VTNZ Wellington is looking for a customer-focused Customer Care Specialist to join their team full-time. **Benefits** VTNZ values the training of its staff, and there will be opportunities for you to advance your skills and learn new...

  • Customer Care Administrator

    3 days ago

    Auckland City, New Zealand Canopy Cancer Care Full time

    **About Us** Canopy Cancer Care is part of Canopy Healthcare - a vertically integrated healthcare provider. Canopy Cancer Care is an innovative private cancer clinic with a strong brand reputation that is growing in the market. Excellence in patient care is at the centre of everything we do. Our vision is to deliver world class care, delivered...

  • Customer Care Specialist

    5 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Customer Care SpecialistWe are seeking a Customer Care Specialist to join our team, where you will provide exceptional customer experiences.Your responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Developing strong relationships with customers and potential customers.Collaborating with internal stakeholders to achieve...

  • Customer Care Specialist

    5 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Customer Care Specialist RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. The successful candidate will be responsible for providing exceptional customer service to our ferry customers, ensuring their needs are met and exceeded.The key responsibilities of this role include:Overseeing the...

  • Customer Care Specialist

    5 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    We are seeking a Customer Care Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels.About the Role:As a Customer Care Specialist, your primary focus will be on building strong relationships with clients and contractors alike. Your duties will include...

  • Customer Care Specialists

    1 day ago

    Auckland City, New Zealand Fidelity Life Full time

    We continue to grow and enhance the customer experience! - Generous flexible working options and fully subsidised health, life and trauma i - Excellent systems and processes and opportunites to further your career! **The Opportunity** Reporting to the Customer Care Leader, you will be responsible for providing an outstanding customer experience through...

  • Customer Care Specialist Inbound

    1 day ago

    Auckland City, New Zealand Fidelity Life Full time

    Flexible working options - Fantastic 6 star office located in Auckland CBD **The Opportunity**: *** We are currently on the lookout for a **Customer Care Specialist**. This is a fulltime role, permanent role based in our Auckland office with flexible working arrangements available. The Customer care specialists are the first port of call for all enquiries...

  • Senior Customer Care Specialist

    4 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Senior Customer Care SpecialistThis is an exciting opportunity to join our team as a Senior Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:• Respond to customer inquiries and resolve issues in a timely and...

  • Customer Care Specialist

    1 week ago

    Auckland City, New Zealand Cultivate Full time

    Competitive salary + excellent benefits package too - Monday to Friday - with 3 days work from home a week - CBD based - flexible hybrid working style to suit your lifestyle - As a Customer Care Specialist, you will be the first point of contact for existing clients, providing them with exceptional support, interacting with them over the phone. - Our client...

  • Customer Care Specialist

    4 days ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    **Interested in technology using your knowledge and skill?** **CUSTOMER CARE SPECIALIST - Auckland!** **Your role, your journey | Te Huarahi Whakatipu** As a Customer Care Specialist, you'll be the first point of contact for customers needing technical support with telecommunications or mobile services. You'll diagnose and resolve connectivity, equipment,...