Customer Care Specialist Inbound

24 hours ago

Auckland City, New Zealand Fidelity Life Full time

Flexible working options
- Fantastic 6 star office located in Auckland CBD

**The Opportunity**:
***
We are currently on the lookout for a
**Customer Care Specialist**. This is a fulltime role, permanent role based in our Auckland office with flexible working arrangements available. The Customer care specialists are the first port of call for all enquiries and are responsible for supporting Fidelity Life clients at different stages of the insurance journey.

Reporting to the Customer Care Manager, you will be responsible for providing an outstanding customer experience through handling and resolving customer queries within designated service level agreement timeframes.

Some key responsibilities include:

- Ensuring all customer enquiries are resolved in a professional, friendly, and effective manner, while maintaining empathy, customer confidentiality, and taking ownership of any problems that occur.
- Consistently deliver a high-quality customer experience
- Complete accurate record keeping in a timely manner of all inbound and outbound communication
- Ensuring that all Customer care policies and procedures are adhered to within all interactions.

**About you**:
***
With proven experience in a customer focused working environment you have a passion for providing a great customer experience and delivering great customer outcomes. You will bring excellent communication skills both written and oral, high attention to detail and proven ability to build strong lasting relationships with colleagues and customers.

You have mastered the ability to work towards deadlines, prioritise and manage multiple work requirements at a time and pride yourself on being a strong team player
- Previous experience working in a customer-centric environment
- Proficient use of computer and systems such as MS office
- Strong understanding of the call center dynamic

**About us**:
Fidelity Life is New Zealand’s largest locally owned and operated life insurer.

We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs.

We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.

What’s more, we’ve gone next level with our new flexible working approach, something we call flexiplace flexiplace means our people can work with their leader to determine where and how they want to work, depending on their day. Whether that’s at home, in the office or on the go, we’ve empowered our people to choose how they’ll deliver for our customers, partners and each other.

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