Technical Support Engineer

2 weeks ago

Hamilton, New Zealand Everest People Full time

Base salary + medical insurance + bonus based on company performance.
- Bridge the gap between Customer Support and Software Development.
- Located on Earthmover Crescent, Burbush, Hamilton.

**About the business**

Everest People are thrilled to partner with COMS Systems Limited to support the team in their search for a Technical Support Engineer. COMS Systems automate manual processes for the gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency. Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.

**About the role**

As COMS Systems' Technical Support Engineer, you will provide advanced technical support, troubleshoot complex issues, and resolve software bugs to ensure a seamless user experience.
- Identify and resolve technical issues or bugs reported by users escalated to Level 2 and 3 Support. This involves analysing code, logs, and other relevant information to pinpoint the root cause of problems.
- Interact with users to understand and address their concerns, answer queries, and provide assistance in using the software effectively.
- Collaborate with the development team and support team to fix and test identified bugs, ensuring that updates and patches are released to improve software reliability.
- Create and maintain documentation, such as FAQs, user guides, and troubleshooting manuals, to help users navigate and troubleshoot common issues.
- Effectively communicate technical information to non-technical users, helping them understand and resolve issues.

**About you**

We are looking for a positive, solutions-focused individual to communicate effectively with technical and non-technical stakeholders. You will join level 3 support, demonstrating a strong commitment to your customers. You’ll learn quickly and be able to adapt to new software and technologies
- 1 year's experience working in a software engineering role. New graduates will also be considered.
- Prior experience in technical support, troubleshooting, and debugging.
- Experience in Agile development processes (Jira).
- Experience working with Ticketing and Incident management (Jira).
- Experience working in a Software-as-a-Service (SaaS) environment.
- Experience in C# and.NET Core (REST APIs, Worker Services, WPF).
- Experience using JavaScript and JavaScript frameworks (NodeJS, VueJS, Webpack).
- Experience using relational and non-relational databases (Microsoft SQL, Redis, PostgreSQL).
- Understanding and strong habits in TDD practices and tooling (XUnit/Postman/SOAP UI).
- Knowledge of CI/CD practices and tooling (Teamcity/Azure DevOps).
- Knowledge of source control (Git Flow, Git, Bitbucket).
- Understanding of cloud services (Experience with Microsoft Azure services would be ideal) (Docker, Serverless, Azure Saas Services).
- Understanding of distributed systems and design practices.

**Benefits**
- Medical Insurance.
- Laptop or Tablet.
- Bonus based on company and individual performance.

For confidential enquiries please call Recruitment Partner Helen Dale at Everest People on 027 267 9725.

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