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IT Support Engineer

2 weeks ago

Hamilton, New Zealand Hill Laboratories Full time

**Hill Labs has a great opportunity for an IT Support Engineer to join our support desk team. We are in growth mode with exciting projects coming up in the next few months which will see our support requirements increase.**

We are looking for an enthusiastic person who has an eye for detail and a passion for technology. Someone with excellent written and verbal communication skills. You will be the first point of contact for IT, dealing with internal Hill Labs Staff as well as external customers, so excellent customer service skills are essential. You will need to be able to think on your feet, be willing to learn and most importantly be a team player.

The support team is a critical part of our IT operations. You will contribute to servicing requests to meet SLAs. Your responsibilities will include working with stakeholders to resolve customer issues ensuring service meets the highest standard.

**This is a permanent full time position, based in Hamilton.**

**About You**

You are a natural-born trouble-shooter who can think through a problem logically and drive to the root cause. You have excellent communication skills and can build relationships whilst efficiently collaborating with other teams. You also show a natural inclination for leveraging approved process and escalation procedures.

In addition to the attributes given above, you will need the following skills to succeed in this role:

- Experience is using ticketing systems such as JIRA service desk, Zen desk etc
- Experience in supporting Microsoft products such as Office 365, Windows 10 etc
- Demonstrated expertise in delivering technical support for hardware devices such as PCs, laptops, and printers
- Strong problem-solving abilities
- Demonstrates a keen interest and aptitude for staying up-to-date with technological advancements

**Supplementary skills**
- A relevant IT qualification
- Exposure to mobile platforms and Web technologies would be an advantage

**About Us**

Hill Labs is New Zealand’s leading analytical testing laboratory. We supply a broad range of laboratory tests to a broad spectrum of customers. We utilise the latest technologies to provide the most accurate and reliable results in the industry. We are passionate about using technology to solve ever increasingly complex problems. We recognise that advances in technology enable us to improve how we work by delivering ‘game-changing software’.

Our team gains value from a wide range of benefits including staff recognition and rewards, job related learning and development opportunities, subsidised employee schemes as well as more holistic benefits such as social events and health initiatives.

**How to Apply