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Existing Business Representative

2 weeks ago

Auckland City, New Zealand AIA Full time

BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

The opportunity:

We have a permanent vacancy available in our Existing Business team to be filled by someone who thrives in a customer-centric role You will focus on delivering superior administration support, making changes to existing policies.You will be a point of contact for Existing Business decisions and escalations, as well as proactively managing cases. This is a crucial role where top-class customer service and an eye for detail is requiredKey responsibilities include:Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality.
- Providing clear and concise information and processing requests in a timely manner.
- Identifying opportunities for process improvements.
- Taking part in testing and operational meetings to support process development and training.
- Working with your colleagues to help each other out and collaborate during busy times.
- Contributing to the achievement of all Existing Business targets, including reducing turnaround times for our customer's requests, providing an excellent customer experience, meeting our quality standards, and supporting customer retention.
Ideally, you'll bring:Experience in a customer-focused/service-orientated environment.
- Strong computer literacy.
- Excellent verbal and written communication.
- High attention to detail.
- Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated.
- Motivation to develop and learn.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:Opportunities to grow within the business through internal mobility
- Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
- Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more
- A supportive and inclusive workplace
- Flexible working arrangements.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.Job ad expires Friday 27th of June, close of business. Recruitment Agencies: Our Talent team does not require any recruitment agency support.