Service Delivery Manager Tauranga

At New Zealand Post, we are committed to making sure nothing gets in the way of delivering what our customers care about. As a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day
This is an opportunity for a dynamic, fun, optimistic & people focused team player to really make their mark
Kōrero mō te tūranga - About the role We are seeking 2 x Operations Managers (internally we call these roles Service Delivery Managers) which report into the Tauranga/Western Bay of Plenty Area Manager and work as part of the Tauranga Operational Leadership Team. These rare opportunities have come available due to internal promotion and are not to be missed.
Our operations get underway early and earlier morning starts, Monday to Friday is typical of these roles. We are a 24/7 operation therefore some flexibility outside these hours is required occasionally.
This is a challenging role where no two days are the same & both roles currently vacant have a similar range of responsibilities. You will be managing team delivery performance, using your good IT knowledge to provide analysis of daily reports, manage rosters and budgets, contract recruitment, building internal relationships and engaging with a fun, collaborative team - the variety is huge The two roles are outlined below:
TPD Service Delivery Manager (Tauriko) This role is leading our Contracted Delivery Fleet of 40 runs that cover Tauranga's vast urban and rural landscape which use our Tauriko depot as their base location. This position has 2 direct report Service Delivery Co-ordinators to help with day to day running of the operations. Strong organisational skills, good prioritising ability and extremely strong relationship management are the keys to success. You must have a proven track record of team culture and value relationships above all else.
Satellite Service Delivery Manager (Papamoa) This role leads our Contracted Delivery Fleet of 20 runs who use our satellite depots as their home base, delivering from Bayfair south to Te Puke and Katikati. This role also oversees a small processing team of 3, led by a chargehand. This Delivery Manager role is based at our smaller site in Papamoa and will suit someone who enjoys working autonomously in a quieter environment. Strong organisational and relationship management skills are also key to the success for this position.
Mōu - About you He Tangata - It is People Relationships, people management and a great attitude are the Superhero powers you will offer If you can demonstrate very strong skills in this area from any industry, with proven experience developing positive teams, and possess a glowing attitude of optimism, we want to hear from you Bonus points if you can tick the box for the following attributes;
- Experience leading/managing employees and/or contractors
- Leadership style that drives a high performing, customer-centric, thriving team culture
- Customer service and relationship management skills
- Strong commercial acumen, including budgets, financials and analytical skills
- Good technical IT skills (these roles don't require an IT genius; a strong understanding of systems and good Excel knowledge would be ideal)
- Great baking skills (tongue in cheek here, but our Tauranga teams all love to contribute to a good morning tea)
- These are busy, frontline operational role, so be happy to get stuck in to whatever needs doing daily

He Aha Te Pai - What you'll love about us NZ Post is an iconic Kiwi organisation with a rich history and an exciting future ahead. We offer fair remuneration, a people first culture and strong values, with a very supportive leadership team. Be part of the adventure and grow your operational career with us - you won't be disappointed
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.