Operational Process
2 weeks ago
Leverage your data and analytics skills to drive improvements in service excellence_
- Upskill your PowerBI skills
- Newly created team
- Highly varied work making each day unique
**_The role:_**
This organisation has recently undertaken a promise to their customers to bring improvements to their service excellence, and you will be in the team that is leading the charge
As the Operational Process & Insights Analyst, you'll leverage data to provide a comprehensive understanding about how and why customers engage across all the different business units. You'll support the business and will champion the awareness, understanding and utilisation of customer insights to improve customer experience, and the underlying processes and dashboards that help delivery for customers. Working with the key players across the organisation, you'll convert these insights into action and implement ways we can do things better.
Key tasks will include:
- Deep-diving into processes and extracting the insights from the data using business analysis frameworks.
- Relate to all levels of the business, and translate complex data into language everyone can understand.
- Be the source of knowledge for reporting queries. Understand organisational Information systems and become a proficient user on how to access information requested.
- Transform raw data into relevant insights via interactive and simple-to-understand dashboards and reports
**_What will make you a success:_**
- Proven experience in business process modelling, analysis and design.
- Knowledge of customer journey mapping, root cause analysis and decision mapping.
- Experience in designing, building and deploying reports and dashboards using Microsoft Power BI.
- Understanding of how to Identify ways to improve daily activities/processes/tasks.
If this sounds like you, we would love to hear from you. This role is not to be missed if you would like to play a central role in key process improvements that will improve the way this organization serves their customers.
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