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Service Supervisor, Auckland

2 weeks ago

Auckland City, New Zealand Tesla Full time

What to Expect
The Service Supervisor will be the leader of our workshop team and responsible for the effective and efficient day to day service operation, ensuring customer satisfaction is premium. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our Model S, Model X, Model 3 customers and beyond. This role will work closely with the Service Manager to strategize as we scale.

What You’ll Do- Our Service team must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.-
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.-
- People: Our Foreman will set the example. We expect you to put your team’s success before your own, and actively involve yourself in team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you to build a team of top talent and mentor the next generation of Tesla leaders. You will be the coach of your team - you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.-
- Operational excellence: As the Service Foreman, you must understand and own every aspect of the service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.-
- Financials: You will be expected to learn and understand our business, know the numbers and lead the center’s daily operations to achieve specific goals set by you and the Service Manager in productivity, quality, output, cost as well as revenue / margin where applicable.-
- Our Service team acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.-
- Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.What You’ll Bring- Professional Experience as a Foreman, Workshop Controller, Assistant Service Manager or Service Manager is required.-
- Preferred educational experience: Qualified motor mechanic, Diagnostic Technician and/or Master Technician.-
- Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.-
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules.-
- Valid driver’s license-
- Occasional travel may be required- Attitude and Approach:
- Be a leader and a team-player.-
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.-
- Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.-
- Be self-aware, flexible and open-minded. You are in an environment which is ramping and rolling out broader services.-
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.-
- Be an advocate for your customers and your team. Your success depends on theirs.