Contracts Supervisor Auckland

5 days ago

Auckland City, New Zealand CallCentre People Full time

Our Client based in Auckland is a people business and our values of Care, Safety, Trustworthy, and Expert are their DNA. They represent them at our best. Their values guide everything they do for their customers - and how they do it.

**Strategic Pillars**:
Performance expectations and KPIs are developed in accordance with the annual strategy. All staff is expected to contribute to the achievement of the strategy. OCS strategy is based on five pillars:

- Health, Safety, and Sustainability
- People
- Sales and Growth
- Innovation and Efficiency
- Profit and Cash

**Values**:
Staff are expected to conduct themselves in accordance with, and promote, the following values:

- Care
- Safety
- Trustworthy
- Expert

**Requirements**:
Operations

**Actions**:

- Allocate staff according to the contract specification requirements and in consultation with Branch Operations Manager.
- Fill in for staff, including evenings and weekends where required if no other cover is available.
- Report any absenteeism issues impacting coverage that will impact the customer.
- Maintain an up-to-date contact list of casual relief staff.
- Recruitment of new cleaning staff, with the direct approval of the Branch Operations Manager.
- To be available to attend to emergencies as and when they occur.
- Stocktake and place consumer orders with Branch Operations Manager.

**Measures**:

- Adequate staff coverage exists at all times.
- Rosters completed regularly. Supervisor to meet and discuss needs with Branch Operations Manager to ensure clients are serviced and if necessary, Supervisor to work on sites to cover staff shortages.
- Absenteeism issues properly identified, reported, and followed up.
- Adequate backup exists at all times.
- Adequate numbers of staff are available and retained and all are fully trained at all times.
- Emergencies attended to.
- Correct ordering processes and approvals followed with optimum stock levels are maintained.

**Other responsibilities include**:

- Training
- Quality Assurance
- Health and Safety
- Customer Relations
- Administration
- Other - Undertake any other reasonable task as directed by the Branch Operations Manager.

**Skills and Experience**:
**Requirements**:

- Cleaning experience
- Customer focused
- People person
- Excellent communication skills, able to relate to a wide range of people including cleaners and management.
- Organized and able to prioritize
- Proven ability to create and develop a high-performing team
- Flexible, “can-do” attitude
- Clean, Full NZ Driver Licence
- Must be able to pass a criminal conviction check
- Well-groomed and well-presented for continual client contact

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