Current jobs related to Claims Consultant - Auckland City - Suncorp Group
-
Claims Consultant
2 weeks ago
Auckland City, New Zealand Ando Insurance Group Limited Full time**Claims Consultant - Property** - WFH + Flexible working - Life and Income Protection Insurance - Great culture and fun team **We do things a bit differently here** Ando is a multi-lines insurance business and sell our policies through New Zealand’s leading insurance brokers. At Ando we believe that the fundamental purpose and function of insurance is...
-
Claims Consultant
2 weeks ago
Auckland City, New Zealand Suncorp Group Full timeSuncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance including market leading brands. Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives...
-
Senior Claims Consultant
1 week ago
Auckland City, New Zealand TOWER Insurance Full timeWe are looking for switched on **Senior Claims Lodgement Consultant** to join our Claims team. This is a full-time permanent role. We are looking for someone who is passionate and highly energised who has proven experience in providing amazing claims experiences to play a key role in supporting the team to deliver results and ensuring our customers are...
-
Claims Consultant
2 weeks ago
Wellington City, New Zealand Gallagher Full timeAbout Us: Crombie Lockwood has been helping New Zealanders protect what's important for over 40 years. From our humble beginnings in Napier in 1978, we’ve proudly built up a network from Invercargill to Kaitaia. Today we are a team of around 850 people in 27 local offices. We place premiums in excess of $800 million on behalf of over 100,000 customers. In...
-
Insurance Claims Consultant
4 days ago
Auckland City, New Zealand HAYS Full timeLooking for X2 experienced Insurance Claims Consultants. 3 month role with potential to go perm! $32ph **Your new company** Work for a large insurance company within the travel industry. To manage a portfolio of claims across our lines of business and ensure their efficient assessment in accordance with the the business. To provide quality customer service...
-
Claims Recoveries Consultant
2 weeks ago
Auckland City, New Zealand Ando Insurance Group Limited Full time**Job Title** - WFH + Flexible working - Beautiful waterfront office location - Great culture and fun team **We do things a bit differently here** Ando are proud to be a majority-locally owned multi-lines insurance business. We operate as an underwriting agency in partnership with The Hollard Insurance Company Pty Ltd and sell our policies through New...
-
Claims Support Consultant
1 week ago
Auckland City, New Zealand nib health funds Full timeAbout nib | Ko Wai Mātou - Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. - We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go...
-
(Chubb Life) Senior Claims Consultant
2 weeks ago
Wellington City, New Zealand Chubb INA Holdings Inc. Full timeJob Requirements At Chubb Life Insurance New Zealand Ltd., we pride ourselves on our people-centered culture and continuous improvement approach. It takes our people to achieve this and we’re looking for a Senior Claims Consultant to join our Claims team. This is a permanent full-time position based in Wellington or Auckland. Reporting to the Claims...
-
Claims Consultant
4 hours ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we're taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...
-
Motor Claims Consultant
6 days ago
Auckland, Auckland, New Zealand Job Details Full time NZ$50,000 - NZ$80,000 per yearMotor Claims ConsultantJob No: 677913 Auckland Permanent Full Time Insurance NZ-A4Ready to Chase the Sun with Suncorp New Zealand?At Suncorp Group, we're home to some of Australia and New Zealand's most trusted names in insurance. We're proud to lead with purpose - building futures and protecting what matters for Kiwis across the country.About the RoleThis...
Claims Consultant
2 weeks ago
Suncorp Group is home to some of Australia and New Zealand’s most trusted names in insurance. At Suncorp New Zealand, we’re committed to protecting the wellbeing of Kiwis and being there for the moments that matter. Our purpose is **building futures and protecting what matters** - it's at the heart of everything we do.
We’re currently seeking a dedicated and experienced **Claims Consultant - Complex Claims** to join our team in Auckland on an **8-month contract**.
In this role, you will handle more sensitive, technical, or escalated claims that may involve complaints, privacy-related requests, and review by the Claims Review Committee. This is not just about managing a claim, it’s about providing an empathetic, fair, and thorough approach to each customer’s situation while maintaining a strong understanding of policy, process, and regulatory requirements. You'll be required to communicate clearly and compassionately, especially when delivering difficult messages in writing or over the phone.
**Key Responsibilities**
- Investigate and manage a portfolio of complex motor claims, including those with complaints or privacy requests.
- Draft high-quality, empathetic written communications including declinature letters and responses to complaints.
- Support review processes such as internal reviews or Claims Review Committee submissions.
- Communicate clearly and sensitively with customers, balancing regulatory obligations with customer-centric service.
- Ensure thorough documentation and adherence to compliance, privacy, and process standards.
**What You’ll Need to Succeed**
- Proven experience in the insurance industry, ideally in motor claims or complaints resolution.
- A high level of empathy, emotional intelligence and resilience - especially when having tough conversations.
- Sound judgement and the ability to balance customer needs with business and regulatory requirements.
- Strong analytical and investigative skills, with attention to detail.
- Excellent time management, organisational and case management skills.
- Familiarity with complaints handling processes and relevant New Zealand legislation is a plus.
**About Suncorp NZ**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
**Advertised**: 15 Apr 2025 New Zealand Standard Time
**Applications close**: 25 Apr 2025 New Zealand Standard Time
