Applications Helpdesk Support

5 days ago


Auckland City, New Zealand FUJIFILM Full time

Permanent, full-time position
- Excellent staff benefits
- Ideal for a recent IT Graduate
- Great opportunity for a career in software development

**About FUJIFILM Business Innovation**
FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. As a USD$9 billion enterprise with approximately 40,000 employees globally, our portfolio includes R&D, manufacturing, and sales of world-class multifunction printers, production printers, and IT solutions, as well as business process outsourcing services.

**About the role**

Other duties include:

- Walking the customer through the problem-identification and problem-solving process
- Direct unresolved issues to the next level of support personnel
- Resolving client problems and queries in an effective and timely manner
- Report creation
- Involvement in client support activity review meetings

**Skills & experience**
- I.T. based Tertiary qualification
- Previous experience in providing support or customer service
- Excellent written & oral communication skills
- Ability to deal with clients at all levels and translate their problems
- Perseverance and resilience
- Time management skills e.g. prioritisation

**Benefits**:

- Superannuation (Only 4% of companies in New Zealand offer Superannuation)
- Southern Cross Health Insurance (fully funded)
- Health & Wellbeing Subsidy to the value of $100 per year
- Extra Birthday annual leave day provided

**Please note that applicants with the right to work in New Zealand will only be considered for this position


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