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Senior Specialist Liability Claims

3 weeks ago

Auckland City, New Zealand IAG New Zealand Full time

**Senior Claims Specialist (Liability Claims)**

Make a difference as a Senior Claims Specialist

Join the largest insurance group in Aotearoa New Zealand and Australia.

**Mō te **Tūranga** | About the Ro**le**

We're looking for an astute Liability Claims professional to join our niche claims team.

As a Senior Claims Specialist, you'll be responsible for handling the full range of claims for both general liability and professional risk lines from the first notification through to resolution. You’ll also be providing technical supervision, guidance, and support to Liability Claims Specialists on claims that go beyond their delegated authority. This will require a close degree of contact with intermediaries, customers, assessors, and external lawyers.

**Key Accountabilities include (but not limited to)**:

- Registration and first actioning of notifications lodged by intermediaries or direct customers onto our insurance systems for case management
- Analysis and/or investigation of background facts in connection with submitted losses to resolve availability and extent of cover under policy wordings
- Analysis of Insured’s legal liability to actual and/or anticipated third parties. Identification of tenable defences available in tort, contract and statute to mitigate losses and/or recover against other parties
- Attending Dispute Tribunal hearings to contest liability and/or quantum where tolerable settlements are unattainable
- Engage external suppliers (loss adjusters, lawyers) domestically and internationally to investigate, report and adjust losses occurring in any jurisdiction
- Devise a strategy for resolving covered claims to achieve commercially pragmatic outcomes that carefully balance cost containment against reasonable customer expectations
- Raise and maintain reserves on the insurance system that represent the best estimate of IAG’s financial exposure for indemnity losses and external supplier fees pursuant to IAG’s reserving methodology
- Drafting and issuing Large Loss Reports to bring visibility to large losses (actual and potential) to underwriting and sales teams throughout the claim. Preparing and updating Large Loss Narratives
- Providing technical and process guidance to claims specialists and otherwise supporting direct managers to attend to complaints and advance team projects

Office locations: Auckland, Wellington, Hamilton and Canterbury

**Please note**: To work from home, you’ll need high speed internet connection and a private home office set up.

**Ōu Pūkenga | About you**
- 5 years’ experience handling liability claims
- Strong decision making skills
- Sound analytical and reporting skills
- Sound written and oral communication skills
- Ability to closely work with external stakeholders
- Good knowledge of legal liability principles
- Understanding of the range of liability products including coverage and exclusions
- Basic understanding of the court process
- ANZIIF General Certificate or similar qualification desirable

**Mō mātou| About us**

IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Boost your financial future with 4% KiwiSaver employer contribution and life insurance as standard
- Up to 50% off personal insurance, including home and motor insurance
- Annual $500 wellbeing fund
- A certified Family Inclusive Workplace
- Partner discounts on every day and special occasion items