Service and Support Advisor

2 weeks ago

New Zealand Homecare Medical Full time

**Service and Support Advisor - Triage**:
**Start using your clinical knowledge to improve the lives and well-being of New Zealanders and in doing so, develop your triage skills**:

- **Challenging work in which no two calls are the same**
- **Varied work where you use your critical thinking and judgement**
- **Ongoing learning, guidance, and coaching**

**About the role | Atu mo te mahi**

As a Service and Support Advisor-Triage (SASA-T), you'll be the first point of contact to ensure all inbound calls are answered efficiently and effectively. These calls could be Out of Hours medical services or the 0800 Healthline service.

This varied role involves responding to non-clinical questions, directing people towards local services, carrying out medical reception tasks and passing on the more severe calls to our clinical staff. This service operates 24/7 and your shifts will be rostered.

You will need to be available to work one evening per week and two weekend shifts per fortnight. This role is fixed term.

**About you | Pehea koe**
- Current student of a Health Science Qualification: _(5th year MBChB and above, final year nursing student or final year paramedicine student)_
- Acute Health Assessment training is preferred
- Customer service experience and a strong customer service ethic
- The ability to speak different languages would be advantageous
- Comfortable working in a fast paced, high stress environment
**About us | Ko wai hoki**

Whakarongorau Aotearoa are privileged to provide the people of Aotearoa with professional, quality advice, support and information across a range of health and mental health services (including Healthline, the COVID-19 Healthline, Quitline and 1737). We do this 24 hours a day, seven days a week across seven digital channels - a free digital virtual support network. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

It is a fresh, connected approach to healthcare that helps millions of people across the country.

Whakarongorau Aotearoa’s head-office is in Auckland.

**Our Culture**

Our culture is one of inclusion, and our staff are passionate people, each driven to contribute to better health outcomes for the people of Aotearoa - especially our most vulnerable communities. They are from diverse cultural backgrounds, and our organisation is focused on hiring kaimahi who live and work in the communities they serve - an ability to connect with staff from a wide array of backgrounds is essential.

Whakarongorau Aotearoa staff work collaboratively, improving the health of our communities with a focus on quality, personal leadership and accountability in their work with external stakeholders, their partners, communities and with each other.
**Our Values | Ō Tātou Uara**

Our ambition is to virtually support people of Aotearoa to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it and we are looking for people who align naturally with these values.
- Do the right thing | Mahia te mea tika
- Motivated by quality | Hihiri e te kounga
- Passion for better | Ngākau nui ki te pai ake
- Shoulder to Shoulder | Pokohiwi ki Pokohiwi

Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service. You can also look forward to being part of a growing and well-respected national organisation that celebrates success.

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