Customer Service Manager

1 day ago


Auckland City, New Zealand Premium Clean Full time

**Customer Service Manager - Premium Clean NZ**

**Location**: Ellerslie, Auckland | **Type**: Full-time | **Salary**: Competitive, based on experience

Are you a customer-focused leader ready to take the next step in your career?
Premium Clean NZ is seeking an experienced **Customer Service Manager** to join our growing team.

In this role, you will oversee our customer service operations, lead a dedicated team, and ensure that every customer enjoys an exceptional experience. You’ll play a vital role in shaping our service delivery, resolving complex issues, and developing strategies to improve customer satisfaction and retention.

**What you’ll do**:

- Lead and support the customer service team to meet performance goals.
- Develop and refine service procedures and best practices.
- Resolve escalated customer concerns efficiently and professionally.
- Provide training, coaching, and regular performance feedback.

**What we’re looking for**:

- Excellent communication and people management skills.
- Proven ability to handle customer issues with professionalism and care.
- Strong problem-solving and decision-making abilities.
- Proficiency with CRM and Microsoft Office tools.

If you’re passionate about delivering outstanding customer experiences and leading a high-performing team — we’d love to hear from you

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Visa sponsorship
- Work from home

Work Location: In person



  • Auckland City, New Zealand Service Foods Ltd Full time

    Join a fast-paced, customer-focused team at Service Foods! **We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.** **Mō te tūranga mahi | About the Role** In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders,...


  • Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...


  • Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...


  • Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...


  • Manukau City, New Zealand Service Foods Full time

    **We are looking for a reliable and motivated Team Leader to oversee our Night Shift Customer Support Team at our Auckland branch.** **Mō te tūranga mahi | About the role** In this role, you will provide hands-on leadership to ensure a high-performing, customer-focused work environment. Your guidance will be instrumental in driving efficiency, accuracy,...


  • Auckland, New Zealand Service Foods Ltd Full time

    Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives. About the Role: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce (CRM) and...


  • Auckland City, New Zealand ZIM Full time

    **We are always looking to grow our teams with talented people! Join our expanding team NOW!** - Lead and guide the ZIM offices and Customer Service employees in providing the best customer experience through clear guidelines, procedures and routines enabling professionalized and consistent service with clear Service Level Agreements as a basis for nurturing...


  • Auckland City, New Zealand Sky cleaners Limited Full time

    We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland. Key Responsibilities: - Build and maintain strong relationships with clients to ensure satisfaction and loyalty. - Serve as the main point of contact for customer inquiries, concerns, and...


  • Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    Customer Services Manager - Supply Chain - Auckland - Full-time - New Zealand We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialist overseeing and ensuring the delivery of exceptional customer experiences...


  • Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    **Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...