Customer Service Manager

6 days ago

Auckland City, New Zealand Sky cleaners Limited Full time

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

Key Responsibilities:

- Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Serve as the main point of contact for customer inquiries, concerns, and feedback.
- Address and resolve customer complaints promptly and professionally.
- Lead and manage a team of customer service representatives.
- Provide training, coaching, and support to enhance team performance.
- Monitor staff performance and implement improvement plans when necessary.
- Develop and implement strategies to improve customer service processes and efficiency.
- Monitor and evaluate service performance metrics to identify areas for enhancement.
- Collaborate with operations to ensure seamless service delivery.
- Act as a liaison between customers and internal departments to address client needs.
- Ensure timely communication of changes in services, schedules, or policies to customers.
- Prepare reports and presentations on customer service performance and feedback.
- Maintain detailed records of customer interactions and service issues.
- Oversee scheduling and ensure all customer commitments are met on time.
- Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:

- Master's degree in Business Administration, Management, or a related field.
- 2 Years relevant experience
- Excellent verbal and written communication abilities.
- Problem-solving and conflict resolution expertise.
- Time management and organizational skills.
- Customer-focused mindset with a commitment to delivering exceptional service.
- High level of professionalism and integrity.

Position Details:

- Location: Auckland
- Minimum hours per week: 30
- Hourly rate: $23.50 - $23.50

**Benefits**:

- Opportunities for professional development and growth.
- Supportive and collaborative team environment.
- Health and wellness benefits.

I

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