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Customer Manager

3 weeks ago

New Zealand New Zealand Government Full time

We offer hybrid working that enables work life balance + 5 weeks annual leave
- A diverse and inclusive environment that values lifelong learning opportunities
- We are focused on holistic wellbeing to support you to be your best self

Ka rere a kupu mihi ki te mata o te whenua e tau ai ki tēnā, ki tēnā huri noa - e mihi atu ana. I tēnei wa tonu nei e tonoa ana ō pūkenga nui, ō wheako me ō mōhiotanga kia whakaeke mai ki te waka whakatutuki kaupapa e mea nei ko Te Taurapa Tūhono. Kua takoto te mānuka, ā, tautoko mai, ārahi mai i ngā pakihi hohoko o Aotearoa kia whāia nei ngā pae tawhiti hōu, hihira anō hoki.

To those near and far, greetings to you all. We look forward to you bringing your valuable skills, experience and knowledge to join our team aboard the forever moving waka, Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE). This is the call, to rise to the occasion, and help guide New Zealand export businesses to exciting new horizons.

Use your commercial experience to help grow Māori food and beverage or tech, software, services and manufacturing industry businesses internationally for the good of Aotearoa.

This role is based in Auckland (preferred), Tauranga, Hastings or Bay of Plenty

Who we are - Ko Te Taurapa Tūhono tēnei
At Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) we use our extensive knowledge and global networks to help Kiwi businesses turn their global ambitions into reality. By supporting export businesses, we boost Aotearoa's economy and reputation, and help to share what is special about Aotearoa with the rest of the world whilst fulfilling our purpose - to grow Kiwi companies internationally, for the good of Aotearoa.

What you'll be doing - Te whakamahere
This role is at the forefront of growing Māori businesses internationally. Partnering with a portfolio of mostly early-stage customers across food and Beverage or tech, software, services and manufacturing industry, you'll bring your digital mindset, exceptional relationship building and external stakeholder management skills along with a collaborative approach to achieving collective goals. You use your excellent listening and influencing skills to understand what they do, their challenges and opportunities, and assist them achieve their international growth goals. This role will ideally be based in Auckland but other North Island locations may be considered.

A natural problem solver, you will be self-disciplined and have a good understanding of the complexities of Māori and international business to help guide your customers in their journey. You will use your exceptional relationship building skills to engage with a wide range of Māori companies and key stakeholders to find and attract ambitious Māori exporters to bring into the Te Taurapa Tūhono | NZTE customer portfolio. Ideally, you will understand the dynamics of Iwi relationships and tikanga and will have the ability to build relationships inside and outside of Māoridom.

What you'll need to be successful - Ō Pūkenga
You will understand the context and dynamics of Māori business and will have the ability to build relationships with a broad range of stakeholders. Your experience may have been gained from within one industry however, this is not a deal breaker as your dynamic learning ability, interest and drive to help Māori businesses to succeed is more important to us. You will be enthusiastic, a strong communicator and be able to build rapport and develop strong and trusted relationships.

You will possess passion and energy to help regional businesses succeed on the global stage. The successful person for this role will need to be truly customer centric, that means you will really understand your customers' opportunities and challenges. This will be done by connecting to our customers with empathy, credibility, and commercial reality.

An understanding of te reo, tikanga and kawa is preferred but you will also be proactively supported on your te ao Māori journey throughout your career with Te Taurapa Tūhono.

Why you'll love working here - Nau mai ki Te Taurapa Tūhono
We believe Aotearoa is good for the world. A country embracing its diverse landscapes and even greater diversity of its people. At NZTE it's all about the people. We are committed to supporting Māori business growth through Te Pora Māori, a fully integrated team bringing together Māori-specific roles across our organisation. Te Pora Māori utilises our specialist Māori cultural and commercial know-how and know-who to grow Māori business internationally. We work flexibly at NZTE and we're keen to talk to you about what that might mean for you in this role. We're deeply connected to the diversity of our people across the globe and embrace how that drives our organisation and the country forward.

At NZTE, we leverage our collective strength and work as One Global Team, Tūturu whakamaua kia tina To achiev