Customer Technical Project Manager

2 days ago

New Zealand Nokia Global Full time
Description

The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:

  • ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
  • work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
  • be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
  • take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
  • leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
  • identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
  • identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
  • work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
  • track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads
Responsibilities
  • Experience in complex projects with cross domain, E2E technology areas (atleast 12 years of experience)
  • Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra
  • Good understanding of IP Fabric, SDN, OSS and BSS
  • Good communication skills with ability to have conversation with Planning & Engineering Heads, Operations Heads
  • Good understanding of presales aspects like scoping, estimation, and risk management
  • Ability to take responsibility and coordination and lead technical issues across domains and other BGs
  • Able to work and produce targeted results with minimal supervision
  • Self-starter - able to demonstrate strong sense of business ownership and leadership
  • Motivated by, and committed to meeting challenging individual and team deadlines
  • Independent and self-directed
  • Ability to create order in an unstructured environment
  • Configuration and change management experience
  • Solid understanding in system engineering and integration methodologies
  • Understanding of operator business drivers and technology
  • Technical Project management experience
  • Strong customer interaction skills

  • Excellent written and verbal communication skills in English

Qualifications
  • 12+ years experience in Telco/IT industry
  • Excellent technical and communication skills
  • Strong customer orientation; team player
  • Technical business acumen
  • Leadership skills, situational adaptability and decision ability
  • Consulting skills, ability to identify and influence new opportunities and change requests
  • Fluent in written and spoken English

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