Customer Success Manager

**We're looking for a**
**Customer Success Manager**

**EdCast, now part of Cornerstone OnDemand**, offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform, Spark for SMBs, Content Strategy & Solutions and MyGuide Digital Adoption Platform. EdCast is a World Economic Forum Technology Pioneer award recipient.

**In this role you will.**
- The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of EdCast.
- Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- Be accountable to drive high usage of EdCast platform(s) within customers by driving the creation and execution of a thorough and action-oriented adoption plan.
- Leverage deep functional expertise to increase the customer’s usage of EdCast platform(s).
- Proactively identify new use cases and expansion opportunities in each account to drive value both for the customer and for EdCast.
- Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution delivery and adoption.
- Build/maintain rapid channel of communication to customer in case of online service-related issues and events.

**You’ve got what it takes if you have**
- 7-10 years of work experience
- A driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
- Results orientated, motivated by success.
- Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
- Collaborator - capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
- 7 to 10 years of functional experience with eLearning companies.
- Proven ability to map the customer’s business process to product capability.
- Deep understanding of SaaS customer engagement.
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.
- Strong interpersonal skills that establish Trusted Advisor relationships with clients.
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
- Implement the product instance as per the client requirements.
- Strong project management and people management skills.
- Coordination with multiple stakeholders within EdCast and the client organization
- Master’s degree with information Technology preferred.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations

**Our Culture**:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you

**What We Do**:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 90 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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