Customer Project Manager

22 hours ago

New Zealand Nokia Global Full time NZ$90,000 - NZ$150,000 per year
Description

As a Customer Project Manager at Nokia, you will be at the forefront of delivering cutting-edge technology solutions by leading cross-functional projects that drive innovation and connectivity. You will collaborate with sales, engineering, and operations teams, creating a dynamic workflow that spans from pre-sales to project execution and ongoing support. In this fast-paced and agile work environment, you'll tackle complex challenges and engage with diverse stakeholders while ensuring projects are delivered on time, within budget, and meeting quality standards. Your contributions will directly impact customer satisfaction and business growth, positioning you as a key player in a high-performing team dedicated to advancing communication technologies. Join us to make a tangible difference in the way people and industries connect globally

Responsibilities
  • Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
  • Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
  • Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
  • Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
  • Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
  • Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
  • Ensure alignment with Nokia Mode of Operation (MoO) and adherence to methodology across all project activities.
  • Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
  • Lead and inspire project teams, fostering collaboration and accountability among team members.
  • Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.
Qualifications

You have:

  • Relevant experience (7-10 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, charging, and Cloud as a Service (CaaS) model.
  • Proven experience managing complex cross-functional projects and programs
  • Strong understanding of project management methodologies, including
  • Excellent communication and stakeholder management skills
  • Bachelor's degree in Engineering, Business Administration, or a related field.
  • Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.

Good to have:

  • Experience in delivering projects in a cloud environment
  • Industry-level project management certification (PMP, Agile, SaFE)
  • A willingness to travel for onsite project requirements across the APAC region
  • NZ work rights/ resident/ citizen.

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