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Customer Service Officer

3 weeks ago

Palmerston North, New Zealand MSD Full time

We have an exciting opportunity for an experienced Customer Service Consultant to join our rapidly expanding company. The success of Allflex Customer Service is driven by our values such as teamwork, empath, respect, accountability, and innovation. This full-time role is a vital part of the company as we pride ourselves on a customer-first approach.

Allflex Livestock Intelligence is a world leader in the design, development, manufacturing, and delivery of solutions for animal identification, monitoring, and traceability. Our data-driven solutions are used by farmers, companies, and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within our Animal Health Division.

**FUNCTION AND GENERAL RESPONSIBILITIES**


**SPECIFIC RESPONSIBILITIES**
- Process and organise orders from the Customer Service Inbox as directed by the Customer Service Team Leader.
- Enter customer orders with a high level of attention to detail.
- Liaise with other departments as required to achieve positive outcomes for Allflex NZ and our customers.
- Aid and support key department activities, initiatives, and projects.
- Ensure a high level of knowledge is developed and maintained, of the entire Allflex product range.
- Develop and maintain a high level of knowledge regarding the entire Allflex product range.
- Demonstrate leadership behaviours that are consistent with company values, and ways of working centered around the following mindset & behaviours:

- From Silos to Networks
- From Controlling to Empowering
- From Planning to Experimentation
- From Withholding to Sharing
- From Knowing to Learning
- Purpose Driven
- Ethics and Integrity
- Customer Focused
- Diversity & Inclusivity

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Customer-first disposition.
- Previous Experience in a Customer Service environment.
- Excellent communication, both over the phone and in person.
- Possess a “can do” approach with a genuine desire to work with others in achieving desired outcomes.
- Proficiency in Microsoft 365 programs, and the ability to quickly adapt to the use of new computer programs.
- Proficiency in Microsoft 365 programs with the ability to quickly adapt to new computer programs.
- Ability to work under guidance and direction, but also demonstrate initiative if an opportunity is identified.
- Ability to work under guidance and direction while also demonstrating initiative.
- Excellent organisation skills and effective time management to organise and prioritise workloads.
- Exceptional interpersonal skills allowing you to develop strong professional relationships across the business and within the team.
- Exceptional interpersonal skills will allow you to develop strong professional relationships across the business and within the team.
- Flexibility and adaptability within the role.
- Experience in SAP or other CRM tools is a bonus.
- A farming background is preferred.
- Ability to problem solve and multi-task.
- Ability to work both autonomously and in a team environment.

Our Animal Health Division is the global animal health business unit of our company dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability, and monitoring products. We invest extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challen