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Customer Service Representative

3 weeks ago

Palmerston North, New Zealand Foodstuffs North Island Full time

Are you looking for an opportunity to join an award-winning customer driven team?
- An expert at providing amazing customer service and smiling down the phone?
- Enjoy building relationships with customers and problem solving?

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**We have an awesome opportunity available now which offers a mix of working from our office in Palmerston North and from home**

This role offers true flexible working from Sunday to Thursday 9am - 5.30pm

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**About Us**

You know New World, Gilmours, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.

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**About the role**

These roles focus on building and retaining relationships with our valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner. You will be the voice of our business and need to be able to problem solve as you go

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**Your day will include**:
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- Answering internal/external customer queries and phone calls
- Ensuring that all calls, queries, complaints and inquiries are investigated and logged in the Customer Relationship Management System
- Generating referrals to the appropriate store or business unit where appropriate
- Making outbound calls to both internal and external customers

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**About you**

You are highly motivated, friendly and outgoing with a great team attitude, you thrive on delivering a customer service experience second to none

You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner, and excellent interactive and written communication skills.

These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner, with the ability to work unsupervised. Salesforce and SAP experience is preferable but we are a learning business so happy to provide development for the right people

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**Experience awesome. Achieve Awesome. Be awesomely you.