Administration Team Leader

**Christchurch - Corporate Building - HR Shared Services - Oxford Tce**
- **Permanent full-time position working 40 hours per week**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
**About the Role**

We are seeking a motivated and experienced Administration Team Leader to join our HR Shared Services Leadership Team at Health New Zealand | Te Whatu Ora Waitaha Canterbury.

In this pivotal role, you will provide leadership and operational oversight to a team of administration specialists who deliver high-quality HR-related administrative and customer support services across the organisation. You'll play a key part in maintaining service excellence, driving process improvement, and ensuring compliance in all aspects of people administration and support.

You'll thrive in a fast-paced, dynamic environment'balancing people leadership, workload prioritisation, and system improvement to ensure efficient and accurate delivery of HR services that enhance the employee experience.

**Key Responsibilities**

- Provide day-to-day leadership, management, and support to the administration team.
- Drive a culture of service excellence through consistent, client-focused delivery.
- Oversee operational planning, workflow coordination, and prioritisation of new and ongoing work and projects.
- Recruit, onboard, coach, and develop team members to ensure capability growth and succession.
- Monitor performance, set clear goals and KPIs, and ensure service standards are met.
- Review and improve processes, systems, and tools to enhance efficiency and consistency.
- Ensure all HR administration and support activities meet legislative and policy requirements.
- Produce accurate reporting to support audits and organisational outcomes.
- Lead with integrity, fostering inclusion, collaboration, and wellbeing across the team.

**Te Tiriti o Waitangi and Equity**

- Actively supports Māori health gain and equitable outcomes for Māori.
- Demonstrates cultural safety and awareness of Te Tiriti o Waitangi principles in daily practice.
- Promotes Māori
- and Pacific-led approaches to improving health equity and representation in leadership.
- Models' cultural competence, critical self-awareness, and equity-focused decision-making.

**About You**

You are a confident and people-focused leader who thrives on bringing out the best in others. With your strong organisational skills and passion for continuous improvement, you'll be comfortable managing multiple priorities while fostering a positive, high-performing team culture.

Your ability to coach, mentor, and develop others'combined with your sound understanding of HR processes and compliance requirements'will ensure success in this key leadership role.

**Essential Skills and Experience**

- Proven leadership experience within an administrative or HR environment.
- Strong understanding of HR systems, processes, and legislative compliance (e.g. Holidays Act).
- Excellent communication and interpersonal skills, with a focus on customer service.
- Highly organised, adaptable, and able to manage competing priorities.
- Demonstrated commitment to Te Tiriti o Waitangi and equitable outcomes.
- High levels of integrity, professionalism, and self-awareness.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proven experience in developing and coaching teams to achieve success.

**Desirable Qualifications**

- Tertiary qualification in Business Administration, Human Resources, or a related field.
- Experience in the public health or government sector.
- Knowledge of HR information systems and reporting tools.

**Working at Health New Zealand**

**How to Apply