Customer Specialist

2 weeks ago

Lower Hutt, New Zealand ASB Bank Full time

Our staff are continuously progressing within the wider Direct Channels - Contact Centre whānau. So, we have an opportunity to welcome more people to our Direct Service - General Banking team. You'll have an opportunity to join the Hutt Valley whānau on 5th May 2025. **Te mahi ki ASB | Working for ASB** At ASB, we exist because our purpose is to **_Accelerate progress for all New Zealanders_**.**How do we do this? - Through our vision (where we want to be) is**'The simplest way for customers to get ahead'**.**: - Through our strategy (how we will do this) to deliver our purpose and vision, is to be**_'Simple and easy every day, and being brilliant when it matters'._** **Te T**ūranga | The role** As a key member of our diverse Customer Specialist (CS) Team in Direct Channels (Contact Centre), you will be the voice of ASB for our new and existing customers. Your role is pivotal in supporting our customers with simple and easy banking experiences every day. You will deal with a variety of enquiries from a wide range of customers. **Ngā mea kia whai angitū ahau? | What do I need to be successful?** - Positive, can-do attitude, self-motivated and resilient - Effective problem-solving skills by demonstrating proactivity to take ownership - Proven customer service experience, ideally in a phone-based role - Tech savvy with the ability to pick up new systems quickly and multi-task - Strong data entry skills coupled with a high level of accuracy and attention to detail Knowledge of banking or financial services will be beneficial in this role but is not essential. **He aha tāu e hoki mai ai? | What will you get in return?** ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz). - Be available to attend an in-person interview **on 17**th** or 18**th** March 2025 at Hutt Valley ASB Contact Centre - Level 2, Forsyth Barr Tower, 45 Knights Road, Lower Hutt.**: - If successful, you must be available to start on the 5**th**May 2025**: - Able to commit a **12-week training** and induction programme 5 days a week on site. - Due to the nature of Direct Channel operations, this role offers rostered shifts offering **40 hours of work per week** (i.e., 8 hour shifts per day. Shifts range from **8am to 8pm Monday to Friday** and **8.30am to 5.00pm Saturday/Sunday and Public Holidays** **Me pēhea te tono | How to apply**: **_ If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply". We'd love to hear from you_** **Job details**: - Reference # - MC159569 - Posted on - 21 Feb 2025 - Location(s) - Lower Hutt - Expertise - Customer Service / Sales, Customer Service Officer, Customer Service Specialist - Work type(s) - Full Time Application closes on 07 Mar 2025 23:00

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