Technical Systems Specialist

**THE OPPORTUNITY**
- Based in the Upper North Island, New Zealand. Our Territory Representatives interact face to face with our customers, understand their needs, and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer-centric business model.
- Comprehending and facilitating the customers’ needs, enabling the customer to extract the full value from their automation system and peripheral devices in North Island.

**WHAT YOU WILL DO**:

- Your role will be accountable for ensuring that our customers and their automation and monitoring systems are in a professional and timely manner in North Island.
- Provide proactive advice about how to maintain and best utilize their systems.
- Perform diagnosis and resolution of complex hardware/software problems and recommend and implement corrective solutions, including on-site repair.
- Provide technical expertise to sales representatives, resellers, and customers during the sales process. Help customers maximize the benefits from the organization's products and services.
- Travel outside your region will be required from time to time to support remote customers and staff.

**WHAT YOU MUST HAVE**:

- Relevant tertiary qualification (NZCE Electronics or advanced trade certificate in Electronics/radio/electrical) or a minimum 3 years of experience in a related field
- Experience in the installation and support of sophisticated electrical equipment and computer software
- Customer service experience and ability to train customers. Excellent relationship building, communication, and telephone skills, attention to detail
- Strong problem solving/troubleshooting skills working through issues in a systematic manner.

**WHAT YOU CAN EXPECT**:

- Work with a dynamic team that focuses on development and success.
- Across function opportunities within the sales team in North Island/
- Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet. We offer one of our industry’s most innovative portfolios of products, services, and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

**WHO WE ARE**:

- We are known as Merck & Co., Inc., Kenilworth, New Jersey, the USA in the United States and Canada, and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**WHAT WE LOOK FOR**:

- Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

**Equal Opportunities Statement**:

- We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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