Customer Service Representative

Customer Service Representative, Tauranga Crossing

- Tauranga Crossing Branch | The Lakes
- Full time, Permanent position
- Tuesday to Saturday

Mō te tūranga | About the Role

At our Tauranga Crossing branch, we’re not just a team — we’re a lively crew of go-getters who thrive on connection, collaboration, and a good laugh. As a Customer Service Representative, you’ll be the friendly face and sharp mind our customers rely on in moments that matter most.

Expect a fast-paced, high-energy environment where no two days are the same. From helping customers navigate online banking hiccups to resolving card disputes and tackling complex regulatory queries, you’ll be the calm in the storm — delivering clear, confident solutions with a smile.

Whether it’s a quick chat at the counter or a deep dive into a tricky issue, you’ll need to think on your feet, stay cool under pressure, and bring your best self to every conversation. If you’ve got personality plus and a passion for people, this is your stage.

Nā tāu rourou | What will you bring?

We’d like to hear from experienced customer service professionals who are confident in speaking with customers and stakeholders, who have strong administration and problem-solving skills, with high attention to detail and process.

- Minimum 2+ years of proven experience in administration and customer service, within consumer banking or a related field is essential
- Strong understanding of the banking and financial services industry, including compliance and regulatory requirements
- Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment
- Tech savvy - able to assist our customers with our digital platforms
- Effective delivery of results, meeting expectations and adapting to changing business needs and conflicting customer/stakeholder priorities
- Tertiary qualification in Business or Finance is preferred

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
6 November 2025