Senior Customer Service Representative

3 days ago

Tauranga, Bay of Plenty, New Zealand IFF Full time NZ$60,000 - NZ$80,000 per year

Job Summary

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Taura Natural Ingredients is a global manufacturer and supplier of functional fruit ingredients for leading brand snack producers. We are a market leader in the development of functional fruit products for customer specific applications, with production facilities in Mount Maunganui and Belgium. For further information, visit 

This role is the frontline customer service and sales support liaison at Taura Natural Ingredients, managing domestic and international sales order management, export logistics and 3PL coordination. This role requires cross-functional collaboration and operational problem solving, while driving continuous process improvement.

The role is based in Mount Maunganui, New Zealand (onsite role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

  • Manage domestic and export customer orders, from order entry and confirmation, through to invoicing.

  • Coordinate shipping of orders with internal warehouse team and external freight providers.

  • Manage all order and logistics related documentation in a timely and systematic manner.

  • Handle customer complaints in conjunction with other departments as necessary.

  • Build strong partnerships with internal and external stakeholders.

  • Drive continuous process improvements to support DIFOT and other customer service related KPIs.

  • Proactively provide support to the sales team as required and maintain customer information.

  • Contribute to production planning inputs to ensure customer demand is met in-full and on-time.

  • Support internal/external audits as needed.

What Makes You the Right Fit

  • +4 years' experience in Customer Services or similar role

  • Knowledge in domestic and international trade and experience with export logistics

  • Expert knowledge of MS Office tools

  • Effective communication skills across all levels of the organization

How Would You Stand Out?

  • Highly collaborative and team player attitude

  • High attention to detail and accuracy required

  • Knowledge in basic finance

  • Fluent business English communication skills

Why Choose Us?

  • Multinational and supporting environment
  • Training opportunities
  • Learning and development programs from day one

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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