Service Desk Supervisor

1 week ago

Wellington City, New Zealand Unisys Full time

We Believe in Better**
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
**You will be successful in this role if you have**:

- Bachelor’s degree in Information Technology, Computer Science, or related field. - Request Management experience - ITIL certification is a plus - 5 years or more in IT Service Management environment. - Demonstrated leadership skills. - General knowledge of customers supported. - Competent in MS Office and other standard software - Demonstrates leadership principles that build relationships, sustain morale, and foster employee retention. - Understands and is accountable for service level objectives as defined by contract/client. - Ability to accurately assess and implement developmental requirements in order to build individual and team capability. - Ability to set and work towards challenging goals, demonstrating enthusiasm and drive in the pursuit of goals. - Ability to contribute to the formation and ongoing achievement of team based work structures. - Ability to assign, oversee, and review the work of employees supervised. - Ability to monitor adherence to schedules and procedures. - Ability to make recommendations to management on personnel and project-related actions. - Strong coaching and mentoring skills. - Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes Usually English is enough to fulfill the role, any additional language of the countries it support is an advantage.
**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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