Gaming Customer Service Opportunities

**For fun, thrills and excitement, good food and great times, there's no place quite like SkyCity, Auckland's favourite entertainment destination.**It's an exciting time for us here at SkyCity Auckland as we get ready for a busy summer In order to support this, we are on the hunt for some friendly, enthusiastic and motivated customer service superstars to join our team and create a winning atmosphere to delight our customers and our colleagues. We have exciting positions available across the Casino ranging from entry level to roles requiring a little more experience. Please see below a selection of the roles we currently have available.

**Mō te Tūranga | About the Roles**
- ** Gaming Machine Attendants (Full time)-**The casino is far from your typical workplace Our attendants are right in the heart of the action on the main gaming floor, ensuring that our Gaming Machine customers have a top-notch experience every time they visit. In this role, you'll be on the move, helping customers enjoy their time in the casino. Tasks include assisting with minor machine repairs (training provided), answering general queries, and supporting our host responsibility programme by promoting safe and responsible gaming. You'll also help maintain a clean and tidy area by tidying up chairs and removing empty glasses. The role involves a fair amount of walking (typically over 10km during a shift), so it's perfect for those who want to stay active while working
- ** Security Officer (Full time) -**A crucial job supporting the whole business, our Security Officers play a pivotal role in safeguarding the safety and security of our customers, staff, and property. As the front line of defence, you'll be the first point of contact for any arising issues, engaging in both ad-hoc challenges and daily tasks, ensuring a job filled with exciting variety. _The perfect role to kick start your career in law enforcement, this role offers a diverse workplace with great skill development to progress to that opportunity down the track_
- ** Casino Cashiers (Full time & Part time) -**A great job if you have worked in cash handling in the past As a cashier within our cage department you'll be responsible for providing efficient and professional service to all our customers. You'll be be working from the Cashiering window and you'll make sure our customers feel welcome when they arrive and help with any transaction request. The environment is a very busy one so the ability to multitask and think on your feet will hold you in good stead, also doing so with a positive attitude and a huge smile on your face.
- ** Responsible Gambling Hosts (Full time)-**Host Responsibility is fundamental to our ability to operate as a business, and SkyCity is committed to providing a safe and enjoyable environment for all our customers and employees by ensuring our positive culture delivers excellent Host Responsibility. In line with this and with the support of our facial recognition technology, we have created a team to maintain and enhance our leading approach to Host Responsibility so are seeking an exceptional people-orientated host to join our team.

Working in the Casino you'll be immersed right in the centre of all the action encapsulated by lights, noise, excitement and entertainment. Working within a busy and vibrant environment you will spend your days ensuring our customers enjoy a magical experience each and every time they visit.

We believe our people are at the heart of everything we do, why don't you join us? In return you can look forward to working for an inclusive and collaborative company who encourages people to be as great as they can be.

**Ngā painga | Benefits**
- $2.50 meals in our flash new staff cafeteria, open all day & night
- Recently increased hourly rates
- Fully covered health insurance for full time roles and heavily subsidised for part time (through Southern Cross).
- Heavily discounted inner-city parking.
- Staff shuttle transport for those who don't drive outside of public transport hours
- Uniform provided and freshly laundered before each shift

**E pā ana ki a SkyCity | About SkyCity**
- At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._
- SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care._

**_ Please note:_** This is an expression of interest only so please register your interest and the team will be in touch with you in January.