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Retail Delivery Specialist

2 weeks ago

Mangere, New Zealand Foodstuffs North Island Full time

**Ko wai mātou - About us**

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Retail Operations and Transformation team maintain a strong focus on SAP support, in-store operations, and checkouts across all three retail banners. Monitoring a range of important metrics, the team are also involved in new store openings, ownership changes, and various business initiatives.

**Te Tūranga - About the role**

As a Retail Delivery Specialist, you’ll play a part in driving exciting changes for our stores and customers in the customer engagement & loyalty space. Your focus will be on understanding operational processes and managing change at the store level, ensuring the successful execution of agreed-upon deliverables within the retail execution plan. This role is fixed term til April 2026.

To do this, some of what you’ll do is:

- Seek to understand key process and operational change impacts at store level resulting from the customer engagement programme deliverables.
- Clearly map out current loyalty programme related operational processes in stores, identify gaps and confirm change requirements along with opportunities to streamline current processes.
- Scope out opportunities for digital solutions that could be deployed in store to enable checkout teams to best support customers engaging in our loyalty programme.
- Support the Retail Workstream Lead with developing and effectively delivering on the retail execution plan. Input operational requirements into the plan following completion of process mapping activities.
- Attend key retail workstream and programme meetings, input into retail workstream reporting and participate in other programme and/or retail workstream governance processes as required.

**Ngā painga - What we offer**

We’re committed to providing awesome experiences for our people, including offering a range of benefits:

- Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs
- Southern cross health insurance, Foodies superannuation scheme
- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
- Flexible working options, a day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

**He kōrero mōu - About you**

We’re looking for a passionate and driven team member with an understanding of what it takes to land significant change into retail stores and take store team members on the journey. You’ll be a go-getter who can confidently navigate complex situations, can produce high quality outputs and loves to collaborate with key business stakeholders to deliver required outcomes.

You’ll also have:

- Previous experience landing change into stores including the ability to translate information into meaningful and relevant content for store teams
- Experience with creating high quality outputs including training materials, agency briefs and stakeholder engagement packs
- Experience in mapping out operational requirements and processes, identifying gaps and opportunities to streamline processes
- Ability to navigate complex situations and ambiguity, and work collaboratively, to successfully deliver required outcomes
- Excellent relationship management and communication skills.

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you

**Experience awesome. Achieve awesome. Be awesomely you.**

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.