Retail Operations Specialist

**Ko wai mātou - About us**

Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Retail Operations and Transformation team maintain a strong focus on SAP support, in-store operations, and checkouts across all three retail banners. Monitoring a range of important metrics, the team are also involved in new store openings, ownership changes, and various business initiatives.

**Te Tūranga - About the role**

We’ll be extending our SAP deployment to 102 4Square stores to drive greater efficiency, automation, and consistency across operations, while continuing to support a tailored customer experience. This is a fixed term role until November 2026.

As a Retail Operations Specialist you’ll support the SAP roll out and be responsible for the engagement, education, planning, developing and deployment of new solutions to member stores. Based predominantly in stores, you’ll support instore operational activities, identifying improvements across BAU & ensuring agile projects are scoped and implemented with appropriate change management activities.

To do this you’ll:

- Directly support stores within BAU and special projects across SAP, Retail Systems & Retail Operational areas.
- Support agreed business process changes in stores.
- Regularly Coach stores using your expertise and knowledge on supported Retail Operations processes to improve overall performance.
- Collaborate with multiple business units within the business to identify efficient ways of services provided to member stores.
- Provide the Owner Operator with a balanced overview of the Operational Compliance aspects of the business through effective use of KPI driven support visits and making recommendations for opportunities for improvement and adding value to their business.

**Ngā painga - What we offer**

We’re committed to providing awesome experiences for our people, including offering a range of benefits:

- Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs
- Southern Cross health insurance
- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
- Flexible working options, a day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

**He kōrero mōu - About you**

To nail this role you’ll be experienced in retail operations and systems, with a natural ability to identify and seek improvement in ways of working. With the desire to drive continuous improvement for our stores, you’ll be integral in supporting competitive advantage.

You’ll also be:

- Able to run basic reporting and analysis alongside with store team.
- A logical thinker with sound numerical reasoning skills.
- Agile in your work ethic to meet the ever-changing needs towards store support and other business critical project deliverables.
- Able to build strong relationships with stakeholders and effectively collaborate with others.

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you

**Experience awesome. Achieve awesome. Be awesomely you.**

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.