Operations Manager

2 weeks ago


Waitakere City Auckland, New Zealand Kiwi Maintenance Group Limited Full time

The Role:

- As Operations Manager, reporting to the Divisional Manager, you will be responsible for ensuring the ongoing care and maintenance of our clients’ assets by our teams
- You’ll manage, coordinate schedules, work closely with clients, and help grow the division by prioritising our existing clients whilst securing new business.
- Your role is pivotal in delivering exceptional professional service, nurturing client relationships, and ensuring the long-term success of your teams.

Key Responsibilities:

- Lead and inspire the maintenance of clients’ assets
- Build and nurture strong client relationships, addressing any concerns or requests.
- Manage and support a skilled team, ensuring they are highly trained and have the equipment and support to complete tasks to the highest standards
- Oversee and coordinate the scheduling of multiple cleaning aspects across various client sites, ensuring efficiency and timely completion.
- Reporting and completion documents
- Actively seek new opportunities within existing client relationships
- Act as the primary point of contact for both clients and internal teams, ensuring everyone is aligned and informed about requirements, timelines, budgets, and expectations.
- Ensure accurate records of completed work, and track the status of ongoing services
- Work alongside the leadership team to grow and develop the maintenance department, contributing to the success of the overall company.

What We’re Looking For:

- We’re looking for someone who is organized, detail-oriented, and capable of managing multiple priorities at once.
- If you have a background in Site supervision or experience leading teams, and enjoy fostering long-lasting client relationships, this is the role for you. Qualifications:

- 3+ years of experience in building, cleaning or garden/ landscaping projects with proven leadership capabilities.
- A solid skillset in common sense and a understanding of external cleaning and maintenance practices.
- Strong ability to organize, schedule, and coordinate multiple jobs and teams.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Experience in business development and securing new cleaning prospects.
- Proficiency with operational programs and experience with work flow software.
- A problem-solving mindset, with the ability to address client issues and team challenges proactively.


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