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Product Support Lead

2 weeks ago

Auckland City, New Zealand H2R Consulting Full time

**Location**:
Auckland

Type:
Permanent / Full Time

Reference:
662565

Are you an experienced Software Support Specialist seeking a new permanent career opportunity?

Due to an internal promotion, we are seeking a Software Support Specialist who has some mentoring and leadership capabilities to join a progressive SaaS MSP experiencing rapid growth.
- 2-3 years’ experience working as a Software Support Specialist working within a IT Managed Services work environment preferred.
- Some staff mentoring and leadership experience with the ability to manage junior staff members as required.
- A passion for IT and a proven history of solving SaaS IT problems across a broad range of technical stakeholders and customers.
- Fantastic written and verbal communication skills with the ability to translate technical solutions into plain English and back again
- Be self-motivated and able to keep up with a fast-moving work environment
- Proven experience in delivering great customer service with exceptional customer service and communication skills expected.
- Experience writing technical documentation and processes which are user-friendly and have the end customer in mind.

This is a fantastic opportunity for a customer driven, self starter who has a passion for SaaS technologies.