Chapter Lead

Lead a thriving community of Business Analysts
- Help us create a world-class Product Practice
- Make a real impact across the entire Countdown business
- Perfect your craft and develop your career

**Ready to make an impact?
At CountdownX we’re accelerating our ambition to create highly personalised, seamless and connected experiences for our customers. To help us succeed, we’re looking for a Chapter Lead - Business Analysis to join our Product Practice here in Aotearoa.

The Chapter Lead is a capability expert and provides leadership & coaching for their Chapter members. Their primary function is to build the relevant capability through development & career progression, ensuring team engagement. They are also responsible for developing relevant tools, frameworks & best practices.

Joining our talented team, you’re responsible for nurturing Chapter members; providing professional development and coaching, and ensuring wellbeing and engagement through line management support. Our Business Analysts ensure our squads have a shared understanding of all relevant nuances of our initiatives, and work with the squads to find and deliver solutions that are technically feasible and business-viable.

The focus of this Chapter Lead role is to support and build Business Analysis capability for Countdown’s Online business.

**About the Role | Mō te Tūranga
- Ensure the work carried out by Chapter members is of a high standard and in line with best practice as defined by the Chapter and Practice
- Facilitate Chapter meetings & events
- Cross-Chapter collaboration and communication within Countdown and Group
- Provide a safe environment for Chapter member collaboration and knowledge sharing
- Advocate for the Chapter and raise awareness of Business Analysis within the business
- Support and co-build career development plans with Chapter members
- Create an amazing experience for Chapter members throughout the complete employee lifecycle
- Enable transparency on the performance and effectiveness of the Chapter
- Work with Tribe Leads to provide capability forecasting and people planning for upcoming quarters
- Lead recruitment of capability needs for Squads & Tribes, and coordinate onboarding for new Chapter members
- As a member of the Product Practice Leadership team, help make the Countdown Product Practice the place to be for growth-oriented product people in NZ.
- Advocate for the Product Practice and product thinking at Countdown

**About You | Mōu
We're looking for an experienced Business Analyst, BA Manager or Chapter Lead who enjoys coaching and building capability to enable teams to deliver innovative solutions.

To succeed in this role you will:

- Have a proven toolkit in the craft of Business Analysis
- Be comfortable operating in complex and fast-paced environments
- Know what it takes to lead a team of Business Analysts with confidence
- Be an advocate for fully-empowered product squads
- Know how to build trusted stakeholder relationships
- Be a confident coach, helping others embed great practices

**Working with Countdown | Te Mahi ki Countdown
Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

**Come as you are | Haere mai rā
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, come as you are.