Customer Service Representative

7 days ago


Manawatu District ManawatuWanganui, New Zealand Te Whatu Ora - Health New Zealand Full time

Whanganui based
- Permanent, full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
- ** About the Role**

The Customer Service Representative is the first point of contact for Te Whatu Ora | Health New Zealand. As a Customer Service Representative operating within the Contact Centre, you will be responsible for supporting customers and family/whanau across a wide range of services providing health information, advice, assisted channels and education.

**About the Team**

The Sector Operations Team is central to the funding of Health services in Aotearoa. Spread across three locations, our people come from a wide range of backgrounds, but all have great customer service in common.

You'll be part of a team of professionals who will help you to be the best you can be. At the end of each day you'll go home knowing you've made a genuine difference to our community. We also have great flexible working options available which include being able to split your work time between the office and home. This role is a great introduction to the wider Health Sector for those interested in a career in health

**About you**

Delivering an exceptional service for our community is key for us so we want people who have a real passion for making a difference. You'll be an active listener who can pick out the key details that will help someone in an interaction. Understanding of basic financial concepts is a bonus, but we can assist you to develop on the job. Most importantly you are a great communicator who is confident with people from all walks of life.

**Working for Health New Zealand**

**How to Apply**
- Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position._

**Job details**:
**Job Reference**:

HNZ/1883959**Location**:

- North Island - Manawatu / Whanganui - Whanganui**Job type**:

Permanent Full time**Expertise**:

- Non-clinical - Finance / Accounting - Finance / Accounting**Closes**:

21-Sep-2025



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