Team Leader Customer Services

1 week ago


ManawatuWanganui, New Zealand New Zealand Government Full time

Join us and lead our team of superstar Customer Service Representatives
- Custom-tailored development plan and training, LinkedIn Learning licence
- Flexible hours and option to work from home two days per week
- Permanent full time, Palmerston North and Hamilton location

Te Whiwhinga mahi | The opportunity Jump in and be part of the action - as a leader for our Customer Service Representatives, you'll play an important role in how Aotearoa interacts with Waka Kotahi by making it easy for New Zealanders to do the right thing. You will be an inspiring and motivated leader with a strong sense of passion for people. We are looking for someone who will work to support our strategic goals, whilst keeping customers at the heart of everything we do. This is a fantastic opportunity where your professional development is as important as that of your Team's. The Contact Centre operates Monday to Friday with rotating shifts between 7.55am - 6pm and two days per week working from home. Ko koe tēnei | About you To be successful in this role, you will bring:

- Leadership experience
- Proven experience building people capability, including coaching, mentoring and development
- Strong relationship management skills
- Have an innovative approach to problem solving and working smarter
- Embrace and embody our values and behaviours

To be considered for this position you must have a legal right to live and work in New Zealand.
Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.


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