Customer Engagement Representative

1 day ago

Tararua District ManawatuWanganui, New Zealand Tararua District Council Full time

**Who are we?**

Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.

**About the role**

This role ensures that all customer, whether seeking general information, community services, or library resources, receive a responsive, knowledgeable, and high-quality service. By combining frontline customer service, library support, and community engagement, this role enhances accessibility to information, technology, and resources across all service areas. The Customer Engagement Representative will proactively assist customers, manage enquiries, support events and programs, and contribute to continuous service improvements that benefit the whole community.

**Who we are looking for**

Ideally, you will possess:

- Previous experience in a customer service, contact centre, or front-desk role.
- Knowledge of library operations, including reading advisory services.
- Previous experience handling cash, EFTPOS transactions, and financial reconciliation.
- Strong communication and interpersonal skills.
- Digital literacy, including common software (Microsoft Office) and online resources.
- Current NZ drivers’ licence

**What we offer**

We offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You’ll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities.

**Experience the land of ranges**

Tararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location.

**Next steps**

Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community

**Applications are also available at all Council Service Centres.

**Applications close at 5.00pm on Thursday 2**nd** October 2025

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