Claim Preparer

**Introduction**:
Gallagher is one of the world’s largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries. In New Zealand, we are known as Gallagher Insurance (formerly Crombie Lockwood). We advise on, and arrange business, rural, personal and life and health insurance on behalf of around 160,000 clients. Our unique culture is based on shared values such as integrity, inclusion and respect, collaboration in the best interest of the client, and professional excellence. These expectations are captured in our Client Care principles. Our values are set out in The Gallagher Way, a series of 25 tenets that guides how we do business and informs the actions we take every day.

**Overview**:
**About the role**:
This role is newly created role & will report directly to the Centralised Claims Team Manager. Its main objective is to support clients in preparing and presenting their business interruption claims, serving as a liaison between the customer and the insurer. The Claim Preparer will also provide expertise to the customer, ensuring they fully comprehend the technical aspects of the claim. By efficiently resolving complex claims within agreed timelines and service standards, this role contributes to the group's mission.

**How you'll make an impact**
- ** Demonstrate our values, our ‘DNA’ through your actions and decisions to help achieve our mission, to position our clients to financially survive any insurable event.**:

- ** Proactively contact customers following notification of opportunity to offer your services and sell benefits of our claim preparation service**:

- ** To gain full information from clients to understand the implications and inform decision making for the best course of action for them. Offer strategic guidance to clients and facilitate conflict resolution when necessary.**:

- ** Coaching and guiding Claims Managers on BI Claims where they require assistance.**:

- ** Efficiently manage casework, action all calls and process correspondence from multiple stakeholders in relation to more technically complex insurance claims, taking a proactive approach to ensure service standards are met.**:

- ** Develop key relationships and build trust with internal and external stakeholders, influencing them to make the right decisions to ensure a positive outcome on behalf of the customer.**:

- ** Provide a positive customer experience, ensuring they know what to expect, feel prepared and supported throughout the process, effectively managing their expectations and managing risk in relation to advice provided.**:

- ** Ensure agreed service, compliance standards and processes are met, within a more technically complex environment.**

**Skills and Experience**:

- ** A tertiary qualification in Accounting**:

- ** Ability to make sense of complex/technical information to inform decision making.**:

- ** Ability to build relationships and influence others.**:

- ** Ability to/experience of managing customer expectations.**:

- ** Experience in negotiating on behalf of others.**:

- ** Ability to/experience of managing high caseload, prioritising and multi-tasking as required.**

**About us**:
**At Gallagher, we’ve been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.**

**We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.**

**We are committed to helping our people grow and succeed with us. By investing in learning and development at every level, we nurture the professional growth of our people at each step of their career path. We were recognised for our continuing commitment to our people with an ‘Employer of Choice’ award in 2023 HRD Awards New Zealand.**

**How to apply**:
**Compensation and benefits**:
**We value inclusion and diversity**

**Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.**

**Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.**

**We know you’ll really enjoy being part of our professional, close-knit team. As part of the Global Gallagher group of companies, we have scale and multi-national reach with a Kiwi feel.**

**Gallagher believes that all persons are entitled to