Claims Specialist

Hall's is a fast-growing transport company specializing in refrigerated transport and logistics. We're well established across New Zealand, with a high profile and a focus on providing quality customer service. 

Our committed drivers and teams represent typical New Zealand values and work hard to service our customers and 'deliver the goods'.

We're proud of the work we do and passionate about making a real difference to people's lives.

At Hall's we want all our staff to go home safely every day. To help achieve this, we have a comprehensive Health and Safety Plan in place to protect us all, including pre-employment medicals and drug testing.

We're on the lookout for a Claims Specialist (12-Month Fixed Term) who's ready to take ownership of how we handle, improve, and future-proof our claims processes.

This is your chance to combine project leadership with hands-on problem solving, transforming workflows, introducing smarter tools, and making a real impact on how the business operates over the next year.

In this role, you will:

• Review and redesign end-to-end claims processes to improve efficiency, accuracy, and system integration.
• Implement fit-for-purpose digital tools to enhance claims processing, visibility, and reporting.
• Manage and resolve claims in line with company policies, SLAs, and financial guidelines.
• Maintain accurate records in the Claims Database and finance systems.
• Liaise with insurers for claims exceeding company excess thresholds, ensuring documentation is complete and accurate.
• Investigate claim causes with Operations and recommend preventative measures.
• Prepare monthly claims accruals for Finance and ensure alignment with month-end reporting.
• Identify opportunities to automate, streamline, and standardise claims workflows.
• Analyse claims data to identify patterns, cost drivers, and root causes, and provide actionable insights.
• Develop training materials and support resources to embed new systems and processes.
• Collaborate with stakeholders across Finance, Operations, Customer Services, and external providers.
• Support forecasting and budgeting by providing accurate claims liability projections.

We're looking for someone who can blend practical problem-solving skills with a strategic mindset. You'll be comfortable working with data, processes, and people, and just as capable of rolling up your sleeves for the detail as you are at driving big-picture improvements. A collaborative approach, resilience in a fast-moving environment, and the ability to deliver results over a 12-month fixed term will set you apart.

Essential:

• NCEA Level 3 and/or relevant tertiary certificate/diploma in finance, process improvement, or a related discipline.
• Strong Microsoft Office skills (especially Outlook and Excel) with high accuracy and speed.
• Experience in a similar role within warehousing, distribution, or transport.
• Proven ability to spot opportunities, design solutions, and implement process improvements.
• Solid understanding of financial processes, reconciliations, and reporting.

Preferred:

• A data-driven mindset, with the ability to translate analysis into clear, actionable insights.
• Familiarity with claims handling in logistics or cold chain environments.

You'll thrive in this role if you:

• Love balancing structure with flexibility, knowing when to follow the process and when to improve it.
• Enjoy working with data but also value the human side of collaboration.
• Have a curious mind, a problem-solving nature, and the drive to see improvements through from idea to implementation.

You'll be part of a supportive team where your ideas, warmth and ability to go the extra mile will fit right in

What Hall's can offer you  

• 12 month fixed-term role to revolutionise our claims processes
• The opportunity to work with a talented supportive team 
• Monday – Friday, hours are flexible to fit with school hours if necessary

If you think this sounds like the place for you, we'd love to hear from you  Hall's Group the home of cool jobs.