Operations Advisor

Worklife Balance
- Starting Salary $61,500, plus shift allowance, plus 5 weeks annual leave
- Electronic GPS Monitoring technology

Ngā kawenga | About the role
As an Operations Advisor, we are not here to judge, we often have to ask some hard questions, make tough decisions and deal with people who are stressed, frustrated and sometimes angry. We are looking for people from a variety of backgrounds, this could include corrections / justice sector, customer service or contact centre backgrounds. What's important is your ability to work at pace, multitask, problem solve, make critical risk-based decisions and work as part of a team - it's a lot to ask, but very rewarding.
If you are someone who cares about your community please read more, we would love to have you
About the role and our team
The team electronically monitors approximately 6,000 people across Aotearoa, using GPS and RF monitoring technology and software. It's a busy, fast paced role that requires critical thinking; it's not for the faint hearted, but incredibly rewarding.
On a day to day basis you would be problem-solving over the phone with people who are facing difficult or stressful situations, liaising with Police to coordinate a welfare check or the arrest of an individual, or assisting a Probation Officer in the management of their an individual.
The role operates across a 24 hour, 7 day a week rotating roster. This can take some time to get used it, and it's important for you to think about your commitments outside of work before applying.
Ngā pūkenga me ngā wheako | Skills and experience
This is a busy role, and no two days are the same. To ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:

- Great problem solving, judgement and the ability to unpick situations
- Experience in either a complex contact centre, customer service role, or in rehabilitation and reintegration related disciplines and practices.
- Ability to make sound decisions whilst adhering to process and established frameworks
- Resilience to deal with shift work, challenging situations, and people with difficult behaviours
- Strong computer literacy and ability to multi-task
- A great team-player

Utu ā-tau | Salary
- The starting salary for this role is $61,500.

Example of Roster
- Please refer to the job description for an example and explanation on how to use the roster.

Ko wai mātou | About us
Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.
To apply, please submit a tailored CV and a cover letter (PDF) describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.
Applications close Sunday 13 November
Please note we may progress people to our assessment centre prior to the close date.