Equipment Service Advisor

**About the Opportunity**

We currently have an exciting opportunity for an Equipment Service Advisor in our Auckland Branch. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to equipment, ensuring the customer experience is positive and maximised. You will become the single point of contact for the customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

**Other responsibilities include**:

- Working on after sales profitability using professional sales techniques
- Working closely with the workshop to maximise utilisation of resources
- Managing the work in progress (WIP) in partnership with the workshop
- Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs
- Proactive service scheduling

**You will have**:

- Excellent customer service skills
- Proven organisational and planning skills
- A strong commitment to Health & Safety
- Exceptional stakeholder engagement skills
- Excellent interpersonal skills both verbal & written
- The ability to positively engage with and influence all parts of the business
- High level of computer literacy
- The ability to perform under pressure and to prioritise and multitask in a time-driven environment
- Demonstrated problem solving, logistics and/or service experience.
- Knowledge of the heavy equipment industry would be desirable and will prove beneficial.

**In return, we are offering**:

- ** Competitive Renumeration package + Overtime Rates**:

- ** Company Health Insurance**: We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family as well.
- ** Career Development opportunities**:We have a commitment to our employees to help them develop and become multi skilled in their career.
- ** Boost Employee Benefits Program**: 'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
- ** Uniform & PPE Gear**:Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
- ** Stability**: CablePrice Ltd is a well-established and reputable company. This is a permanent full-time position that gives you long term job security.
- ** Company Culture**:Included in this is a supportive management structure that values your input in finding new and improved ways to achieve successful outcomes for our customers.
- ** Refer a Friend Bonus**: On top of this, our employees can earn up to $2000, if the referral is successful. $2K is a good weekend away.
- ** Employee Assistance Programme**

**About Us**:
CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. Furthermore, CablePrice is the authorised sales, parts and service dealer for the full range of Mercedes-Benz, Freightliner and Fuso trucks in the South Island, and the authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North, Hastings and Wellington.