Parts & Service Advisor

2 weeks ago

Auckland City, New Zealand THL Full time

**Join Our Team at Tourism Holdings Limited (thl)**

Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale. We operate under various brands across Australia, New Zealand, the USA, and the UK. Our brands include Maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, RV Sales Centre, RV Super Centre, KEA Motorhomes, Road Bear RV Rentals and Sales, El Monte RV Rentals and Sales, and Just go Motorhome Rentals & Sales. We also design and manufacture motorhomes through Action Manufacturing and create digital products and platforms via thl Digital.

**About the Role**:
RV Super Centre is your go-to destination for all Campervan and Motorhome (RV) needs, offering RV sales, servicing, maintenance, parts, and accessories. We have an extensive range of new and used RVs for sale. We are on the lookout for TWO full time permanent, passionate and experienced Parts & Service Advisor to join our service team in South Auckland

**What We're Looking For**:
We're seeking an enthusiastic Parts & Service Advisor who embodies professionalism and passion for the vehicles we represent. Whether you have a background as a Workshop Service Advisor, Service Receptionist, Fleet Coordinator/Controller, or Warranty Administrator, we want to hear from you

**Who You Are**:
**Education & Experience**:

- Skilled in providing exceptional service and creating a seamless experience for customers
- Strong time management, organizational, and administrative abilities
- Self-motivated with outstanding customer service skills
- Excellent phone manners and communication skills
- Proficient in computer skills
- A positive and proactive attitude
- Mechanical knowledge is a plus
- Fun and outgoing personality

**Key Criteria**:

- Experience within a dealership environment is ideal
- Prior service advisor experience is beneficial
- Ability to thrive under pressure
- Professional and passionate about our vehicles
- Dedicated, hardworking, and committed to customer service excellence

**Key Responsibilities**:

- Managing customer experiences in our service department
- Handling bookings and scheduling
- Costing work completed
- Greeting and assisting customers with their needs and expectations
- Ordering and dispatching parts and accessories
- Customer write-ups and instructions
- Processing and allocating invoices

**Benefits and Perks**:

- Competitive wage and amazing company benefits
- Flexible work environment that embraces travel and experiences
- Career progression opportunities within the thl group
- Diverse and inclusive team culture

Our team comes from diverse backgrounds, countries, and cultures. We celebrate individuality and encourage everyone to be their authentic selves. Our thl family thrives on teamwork, going the extra mile, and celebrating success together. It's all part of our challenger spirit.

**Ready for Your Next Adventure?**

If you love being part of a team, seek a challenge, and are passionate about personal and professional growth, we'd love to hear from you
- Reference #
- 48449
- Posted on
- 26 Feb 2025
- Closes on
- Location(s)
- Auckland South
- Expertise
- Administration, Customer Service, Maintenance Technicians, Operations
- Job level(s)
- Experienced/Skilled
- Work type(s)
- Full Time
- Group division
- RVSC

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