Service Advisor

4 days ago

New Zealand Auckland Auckland Sime Motors Full time NZ$60,000 - NZ$75,000 per year

Company :

Terra Industrial New Zealand Limited

  • Competitive remuneration, reviewed annually + lots of benefits

  • Caterpillar dealership - renowned for training and career development

  • Newly formed team with supportive manager and great banter

The role:
 

As one in our team of Service Advisors, you are the vital connection between our customers and workshop teams, making sure service and repair jobs run smoothly from start to finish. Using your strong technical know-how in heavy equipment and service processes will help you schedule work accurately, prepare quotes, manage invoicing, and keep everything on track for timely completion. You'll also turn complex mechanical details into clear, helpful information for customers and ensure every job meets Terra Cat's high standards for quality and safety.  You will be using multiple systems and apps so your technology skills will need to be top notch.  

Terra has embarked on a new way of working. This role forms part of a regional team of 8 service advisors supporting our customers and teams across Waikato, Auckland, and Northland.   Every day will present new challenges and learning opportunities ensuring no two days are the same.

Ideally the hours for this role are 8.30am – 5pm daily, but there may be flexibility for the right person. 

What you get:

  • A competitive, market tested salary

  • Up to 6% employer contribution to your super fund

  • Subsidised medical insurance

  • Purchasing privileges

  • A workplace that is guided by our values

  • Discount fuel card

  • Your uniform and required PPE

  • Annual wellness check and flu jabs

  • Individual development plans, regular training and career opportunities

  • A supportive team and culture
     

We are seeking someone who:

  • Puts the customer at the forefront of all interactions and decisions 

  • Ideally has a heavy equipment mechanical background or strong mechanical aptitude

  • Has experience in a similar role in our, or a related, industry

  • Possesses a high level of computer literacy and experience in the quotation and invoicing processes

  • Is super organised, driving and following processes

  • Possesses superior communication skills and a collaborative approach
     

This role requires you to work closely with other Terra staff to ensure our customers have a great experience every time, so first class communication and organisational skills are essential.

Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB

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