Service Manager

4 days ago


New Zealand John and James NZ Limited Full time

**Advertisement for Service Manager**

**Location/ Place of work** Auckland

**Wage/Salary**:

- $30.10/per hour

**Job Type** Permanent Full-time

**Position** 1 x Service Manager

We are looking for a fulltime permanent customer service champion to be part of our team.

You will be required to work 32 - 45 hours/week.

**Qualification/Work Experience**:
OR

At least three years of work experience in the customer service and management.

**Your daily tasks will include-**
- ** Develop new customer service policies as and when required.**:

- ** Review existing customer service policies, at least once a year, and create changes/amendments if required.**:

- ** Direct and manage staff reviews, personnel promotions, and performance appraisals.**:

- ** Assist in the recruitment process.**:

- **Train, Lead, develop, and motivate staff to provide great service/experience.**:

- ** Roster, allocate, and assign staff to specific job sites based on the jobs received.**:

- ** Ensure that staff checks and maintains equipment and is compliant with TEST and TAG.**:

- **Inspect/Monitor completed jobs to ensure that work completed is compliant with company standards and is the same as promised to the customers.**:

- ** Use the companys CRM to check after-sales support and ensure adequate customer feedback is received. Train staff to use CRM according to their access levels.**:

- ** Ensure great after-sales service is offered and any such queries and allocate staff to resolve any discrepancies.**:

- **Manage any customer service related emergency in the absence of staff or if received after hours.**:

- ** Purchase/hire machinery as and when required.**:

- ** Determine pricing/quotations and training staff in providing these quotations to customers.**:

- ** Decide invoicing standards and terms of payment etc.**:

- ** Ensure that the invoicing and payroll are completed on time and according to the companys standards.**:

- ** Resolve staff complaints and queries from time to time.**

**To Apply**:
You must be a **New Zealand Citizen/ Resident or on a Valid Visa** and able to work full time.


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