Service Manager
4 days ago
**Advertisement for Service Manager**
**Location/ Place of work** Auckland
**Wage/Salary**:
- $30.10/per hour
**Job Type** Permanent Full-time
**Position** 1 x Service Manager
We are looking for a fulltime permanent customer service champion to be part of our team.
You will be required to work 32 - 45 hours/week.
**Qualification/Work Experience**:
OR
At least three years of work experience in the customer service and management.
**Your daily tasks will include-**
- ** Develop new customer service policies as and when required.**:
- ** Review existing customer service policies, at least once a year, and create changes/amendments if required.**:
- ** Direct and manage staff reviews, personnel promotions, and performance appraisals.**:
- ** Assist in the recruitment process.**:
- **Train, Lead, develop, and motivate staff to provide great service/experience.**:
- ** Roster, allocate, and assign staff to specific job sites based on the jobs received.**:
- ** Ensure that staff checks and maintains equipment and is compliant with TEST and TAG.**:
- **Inspect/Monitor completed jobs to ensure that work completed is compliant with company standards and is the same as promised to the customers.**:
- ** Use the companys CRM to check after-sales support and ensure adequate customer feedback is received. Train staff to use CRM according to their access levels.**:
- ** Ensure great after-sales service is offered and any such queries and allocate staff to resolve any discrepancies.**:
- **Manage any customer service related emergency in the absence of staff or if received after hours.**:
- ** Purchase/hire machinery as and when required.**:
- ** Determine pricing/quotations and training staff in providing these quotations to customers.**:
- ** Decide invoicing standards and terms of payment etc.**:
- ** Ensure that the invoicing and payroll are completed on time and according to the companys standards.**:
- ** Resolve staff complaints and queries from time to time.**
**To Apply**:
You must be a **New Zealand Citizen/ Resident or on a Valid Visa** and able to work full time.
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