Team Leader

**Mercer** is growing, and we’re on the hunt for our next Wellington-based superstar

**Team Leader - Administration**

**What can you expect from us?**

The last 24 months have been exciting at Mercer We’ve not only been winning in market, but transforming in the most exciting way possible, and now we’re offering an Administration guru the opportunity to join our company and lead a customer focused team of administration specialists. Our company prides itself on our “people first” culture with our CEO, Martin Lewington, dedicated to Mercer New Zealand being a leading employer. This means that great performers are greatly rewarded. We commit to putting our people at the heart of what we do, with career development, learning opportunities, financial rewards and making your journey with us FUN and purposeful. Keen to chat?
- _ Modern Wellington CBD location_
- _ Competitive package with industry-leading benefits_
- _ Great time to join this global organisation in strong Growth Phase _

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance, and global rotation opportunities, which will support and nurture you with opportunities to reach your full potential, and even global re-deployment. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working, health subsidies for you and your family and much more
- A highly flexible hybrid working environment
- Professional environment where your career path really matters and is supported in our global organisation
- A diverse, energetic and supportive team environment
- Genuine work life balance
- The opportunity to bring your whole self to work, and truly thrive

**We will count on you to**:
At Mercer, our purpose is to make a positive difference in people’s lives. The Administration Team Leader will support this purpose by managing the day-to-day operations of the team, actively monitoring daily workflow and deploying resources within the team to ensure clients and customers receive consistently high levels of service, in line with service level agreements.

If you are looking for a role that allows you to continually look to innovate and implement changes to build greater process efficiency, ultimately ensuring the team is operating at optimal level, then this is the role for you You will be accountable for the quality in the team’s output as well as scheme data through robust risk management processes including reconciliations and data integrity frameworks.

The team is collaborative, supportive, diverse and energetic - and they’ll be leaning on you to help guide them in the right direction and keep them challenged and growing in their careers

**Core Responsibilities;**
- Monitor daily workflow for team via the workflow system and allocate resources to ensure that service delivery is met.
- Manage any resourcing issues within the team in conjunction with the Administration Manager, including negotiating additional resources where necessary.
- Ensure client administration functions (transactional activity and regular fund tasks) are completed in accordance with standard procedures and within service standards.
- Oversee the delivery of fund annual reviews, within agreed service standards.
- Peer review complex transactions for team’s client base.
- Deputise for other Team Leaders when unavailable, or where workload requires.
- Ensure the completion of risk mitigation activities by team members including but not limited to fund reconciliations, data integrity remediation and process improvements
- Focus on the performance and development of the team in line with the Perform and Grow framework. Ensure career development plans are in place for each team member.
- Facilitate and lead regular team meetings to share knowledge and discuss workflow/resourcing issues
- Manage all training and development needs for team members, ensuring that administrators are adequately trained to perform their roles, and conduct regular one on one catch ups (at least monthly).
- Facilitate all formal HR related tasks for team (salary reviews, formal performance management, recruitment, talent management & succession planning) in conjunction with the Administration Manager.

**What you need to have**:
**Education & Experience**
- 5+ years Financial Services experience preferably in Superannuation Administration
- People Management, and a passion for helping others to be their best and grow their careers

**Knowledge & Skills**
- Ability to engage, manage and motivate staff effectively
- Client focused with an ability to effectively manage client expectations
- Excellent numeracy, written and verbal communication skills
- Strong organisation and planning skills
- Ability to work under pressure and meet strict deadl