Shift Manager

1 week ago


New Zealand Dowse drive foodmarket 2019 Ltd. Full time

We are seeking Shift Manager to join our busy retail stores with a passion for providing outstanding customer service. We are based in the Wellington region.

**Tasks**
- Overseeing the operations of the shift to ensure that they run smoothly and efficiently.
- Managing a team of employees and ensuring that they perform their duties effectively.
- Assigning tasks and responsibilities to team members and ensuring that they complete them on time.
- Creating work schedules and ensuring that they are followed by all employees.
- Training new employees and ensuring that they are familiar with company policies and procedures.
- Handling customer complaints and resolving issues to ensure customer satisfaction.
- Ensuring that all equipment and tools are in good working condition and properly maintained.
- Delivering retail presentation expectations
- Looking after the affairs of the store
- Ensuring the store process is robust and continuously improved
- A focus on providing and driving an exceptional customer service
- Determine and analyze the competitive prices of products
- Assist in recording incoming and outgoing goods and inventory
- Assist in managing store revenue including cash handling, deposit reconciliation and delivery of deposits to banks
- Communicate, execute and manage marketing and merchandising programs
- Undertake the in-store marketing such as layouts, promotion and displays
- Researching and sourcing the product
- Assist with hiring, development, and training of staff
- Supervision and allocated tasks to the staff
- Ability to lead develop and motivate their team
- Ensure the staff works in a safe environment and complies with OSH requirements
- Desire to lead by example on the shop floor
- Support the manager as per the requirements and able to perform the tasks during their absence

**Essentials**:

- Relevant supervisory work experience of 1 year or qualification with level 2
- Able to perform the tasks independently
- A passion for excellence in customer service and sales
- The position will require weekend work
- Public holidays and some split shifts
- Able to work late in the evening and do the closing of the business
- Hold drivers license


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