Shift Manager

4 days ago

Queenstown New Zealand Dominos Pizza Enterprises Full time NZ$45,000 - NZ$65,000 per year


Key Responsibilities:
  • Leadership & Supervision: Lead, train, and motivate a team of employees, ensuring they are providing excellent customer service and following company procedures.
  • Shift Operations Management: Supervise all aspects of the shift, including pizza preparation, order fulfillment, delivery operations, and customer service, ensuring the store runs smoothly.
  • Customer Service: Handle customer concerns or complaints, resolve issues in a timely and professional manner, and ensure customer satisfaction throughout the shift.
  • Staff Training & Development: Provide on-the-job training and coaching to team members. Ensure staff are well-versed in product knowledge, operational procedures, and safety standards.
  • Inventory Management: Monitor stock levels and inventory, place orders as needed, and ensure inventory is properly organized and tracked throughout your shift.
  • Quality Control: Ensure that pizzas and other menu items are made to Domino's high standards for quality and consistency.
  • Health & Safety Compliance: Ensure that the store is compliant with all health, safety, and sanitation regulations. Conduct regular checks on cleanliness and ensure proper food handling and storage practices.
  • Cash Handling & Financial Accuracy: Oversee cash register operations, process customer payments, and ensure accuracy in financial transactions.
  • Problem Solving: Quickly address and resolve operational issues such as staffing shortages, order delays, or equipment malfunctions.
  • Opening & Closing Procedures: Assist with opening and closing the store, ensuring all duties are completed, including balancing cash registers and completing shift reports.
Qualifications:
  • Experience: We require the applicant to be at least 18 year old, on-the-job training is provided. 
  • Skills: Strong communication, leadership, and customer service skills.
  • Work Ethic: Ability to work efficiently, manage time effectively, and maintain a positive attitude under pressure.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
  • Physical Requirements: Ability to stand, bend, and lift up to 15k during the shift.
  • Basic Computer Skills: Familiarity with point-of-sale systems and order management software.
What We Offer:
  • Competitive Pay: Hourly rate with potential for performance-based incentives and bonuses.
  • Flexible Hours: We understand work-life balance and offer flexible shift scheduling.
  • Career Growth: Opportunities for advancement within the company.
  • Employee Benefits: Employee discounts
  • Fun Work Environment: A team-oriented, fast-paced, and dynamic work culture.

Join the team today, we're looking for a new generation of leadership in our business


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