Claims Services Consultant

7 days ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What you'll be doing**

You will contribute to the success of Tower by assisting and working with team to manage the daily incoming mail which is received through multiple channels, providing support to different departments throughout Claims, being a contact person for different vendors, partners and stakeholders and various other tasks that support the running of Claims. In addition, this claims services against contractual obligations and serve level agreements (SLAs).

You can also expect to be across the following:

- Review and pay schedules from various suppliers.
- Manage relationships with vendors by being available on our supplier phone queue
- Assist various areas of the Claims by managing mail queues, reviewing claim documents, finalising claims, assisting with the auditing of schedules and various other claims related tasks that ensure claims progress smoothly.
- Providing assistance with the resolution of claims by conducting research on the value of contents and providing timely feedback.
- Work alongside multiple departments to ensure payments are accurately made within the agreed timeframes.
- Ability to cross-skill and support the wider team by
- Various admin duties and responsibilities that are able to be covered by Claims Services

T**his opportunity is a 6-month fixed-term parental leave cover.**

**What you'll need**
- Previous office and/or administration experience
- Team player who has a can do attitude and is keen to learn and challenge themselves
- Good attention to detail

**What we'll bring to the table**


**Highlights include**:

- 4 weeks annual leave
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Retail deals and discounts

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