Client Relationship Manager

1 day ago

Auckland City, New Zealand SCRUFF Full time

**Company Description**:
Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

Be connected. We have a rare opening within our Global Forwarding business for a Client Relationship Manager to join the team in our Mangere office. This is an opportunity that will instantly connect you to our global network. As the CRM you will take the lead in providing Freight Forwarding solutions for our key customers ensuring safe and efficient delivery of their products. Reporting line for this role is the Commercial Manager who is well regarded within our business and will certainly look to further develop your critical thinking and commercial awareness of our Logistics operation.
**Some of your duties could include;**
- Quarterly and monthly presentations to our customers on service delivery
- Commercial review and assessment of customer performance vs revenue target
- Retention and growth of customer portfolio both domestic and global
- Partner with customers in the identification and implementation of Freight Forwarding solutions
- Leading and inspiring through collaborative working with a team of customer service specialists (not direct reports)

**Qualifications**:
To be successful in this role, you will need:

- 5 years’ experience within Freight Forwarding (ideally within a similar role)
- Demonstrable experience in customer retention and growth
- Proven ability to partner with customers in identification and implementation of supply chain solutions
- Good working knowledge of Microsoft systems (PowerPoint, Excel, Word)
- Experience working with and managing major importers

**Additional Information**:
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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