Student Support

Company Description
**Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

The Faculty of Science at the University of Auckland is the largest and most highly ranked science faculty in New Zealand. The Faculty of Science is ranked among the 90 science facilities worldwide by the QS World University Rankings. The 10 departments and schools that form the Faculty of Science represent the breadth and diversity of science in our modern world.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

Are you passionate about people management, and interested in supporting our students? Does the idea of helping others achieve their maximum potential excite you? This could be the role for you

We are looking for an experienced people manager with an understanding of student support services or wider university ways of working to join us as our **Student Support & Engagement Manager** for our Science Faculty on a **full-time**, permanent basis, **37.5 hours** per week**.**

This is a great opportunity for a confident and organised people manager to lead our Student Support & Engagement Team. We work to support our students throughout their university journey.

**Responsibilities of the role include**:

- Managing the operations of your established team and working on core improvement projects in partnership with other Team Leaders/Managers.
- Developing and driving strategies for best-in-class pastoral care, peer mentoring and wellbeing initiatives for all students.
- Provide direction and leadership for the development of student services to assist with academic progress, integration and overall retention and success of students.
- Engage in activities, projects and initiatives that promote student engagement and support equity.
- Champion, lead and manage the activation of the University’s Te Ao Māori Principles, manaakitanga, whanaungatanga and kaitiakitanga within the student support and engagement function
- Develop new initiatives to improve the student experience.
- Work closely with other student support teams across the University, such as our Campus Life team and other student wellbeing focused roles within the Faculty to provide and leverage the best integrated experience for students whilst at the University.

Our salary range is between **$92,000 - $110,000** based on experience and qualifications. There is some flexibility on what we can offer, but our final offer is likely to be within this range.

For more detailed information, please refer to the Position Description.

**He kōrero mōu | About you**

You will be able to demonstrate your experience of developing your team and implementing processes and systems that make their work easier and more efficient.

If you recognise the value that you can bring by supporting our diverse collective of students in science; If you are happy to support your team, take on the more challenging situations and work to improve our service through a changing environment, then this could be a great match for you.

**E rapua ana mātou | We are seeking**
- Experience of working within a service centre or customer service focused team, as a leader.
- Proven leadership and management experience in a large complex organisation.
- Demonstrated skills and experience in team building, change management and working cooperatively.
- Experience of managing a team through organisational change processes, as you will be joining a division that has been through a recent restructure, which is still settling into the new normal.
- Experience and understanding of equity issues in New Zealand especially with relation to Māori and Pacific students.

**Ngā āhuatanga kei a mātou | What we offer**

We offer you more than a job. We provide you the opportunity to be part of a dynamic, world class educational institution.

We are proud of providing an environment that enables your natural abilities and rewards your hard work. We offer benefits and support throughout your career that allow you to develop and grow.

We are committed to providing a supportive working environment through:

- A **37.5** hour work week (for professional staff)
- The option to have your **superannuation matched at 6.75%** via our two pension schemes
- A competitive salary with **5 weeks annual leave**. With the option to buy and sell additional leave
- ** Flexible employment practices**. Including partial working from home and adaptive working hours
- A generous **parental leave** policy
- An established **internal mobility programme **(Internal First) which offers our staff real options to change their career and try out new ways of working

In addition, we offer career development programmes, discounted car parking, on-site childcare options