Upic - Student Support Officer

3 days ago

Auckland City, New Zealand UP Education Full time

**About the role**:
Based at our Auckland campus, the Student Support Officer is responsible for providing a superior level of customer service to all internal and external stakeholders which includes students, sales support, and the academic teams across all campuses. This role is a key point of contact for the Academic team who initiate changes and the Admissions team who need to update offer documents as required. Some of your other the key duties will include:

- Arrange accommodation for students.
- To conduct internal auditing on a regular basis to ensure all data is kept in SMS are accurate and up to date
- Assist international students in completing paperwork etc. as required
- Respond to all enquires within 24 hours and resolved within 48 hours
- Active participation in Orientation in consultation with the Team Lead and Head of Student Services to ensure they are receiving the best levels of customer service
- Work with the team on any visa or insurance problems.

**About you**:
You will describe yourself as an energetic people person who can easily relate to both on and offshore students, someone who can proactively provide pastoral assistance and get things done in a timely manner. You will be very approachable, customer focused and a great source of information and support for the students.

To be successful in this role, you must understand visas and the requirement of Immigration New Zealand and have:

- Superior levels of customer service
- An understanding of the Code of Practice for the Pastoral Care of International Students
- A good command of the English language and the ability to communicate well to a diverse range of cultures and personalities
- Excellent accuracy and attention to detail
- Administrative/office experience including the use of CRM and Student Management Systems.

**Who are we?**

At UP Education, we believe learning should be defined by the exceptional For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand or Australia.

UP International College New Zealand is our University Pathways division within UP Education. Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand: The University of Auckland, AUT University and Victoria University of Wellington delivering a range of specialised Foundation Studies courses and English language programmes.

**To Apply**:
**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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